Customer Trainer
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
About Vori
Vori is transforming how independent grocers run their businesses connecting stores distributors and brands to make local retail thrive. Our customers are small business owners who depend on Vori to modernize their operations streamline ordering and stay competitive. Were proud to help the local grocery industry thrive and were looking for people who share that mission.
The Role
Vori is seeking energetic adaptable and customer-obsessed Trainers to help our customers become experts and champions of the Vori system. This role is all about getting in the trenches with our customers delivering engaging effective trainings both remotely and onsite ensuring store teams feel supported successful and excited about adopting Vori.
Were looking for someone who thrives in dynamic environments loves helping people succeed and doesnt mind hopping on a plane to meet customers wherever they are. Youll deliver a mix of onsite in-store training sessions and remote virtual trainings. Youll be an early member of our Training team helping to shape the standard for how we educate inspire and support our growing grocer community.
What Youll Do
Deliver Engaging Trainings: Lead hands-on training sessions for new and existing customers both remote and onsite to ensure every user is confident using the Vori platform.
Adapt to Every Audience: Adjust your teaching style to meet learners where they are from tech-savvy users to first-time digital adopters.
Onsite Success: Travel to customer locations to conduct go-live trainings troubleshoot in real time and ensure smooth system adoption.
Customer Empowerment: Serve as a trusted guide answering questions with empathy and patience while reinforcing best practices.
Continuous Improvement: Gather customer feedback after sessions and share insights with the Onboarding and Product teams to improve training delivery and overall customer experience.
Support Training Materials: Provide input to refine slides scripts and user guides ensuring content stays accurate and aligned with real-world customer needs.
Team Collaboration: Partner closely with Onboarding Customer Success and Product teams to stay up to date on feature changes and share customer insights.
Travel flexibly Work with customers across regions focus is in Bay Area SoCal or the Tri-State area plus additional travel to customers outside of those locations
Who You Are
Engaging communicator: You make learning fun clear and memorable whether in a group or one-on-one.
Empathetic and patient: You meet customers where they are helping them feel confident with new systems and technology.
Adaptable and resourceful: You thrive in dynamic environments and enjoy switching between onsite visits and remote sessions.
Hands-on learner: You take pride in mastering the product yourself and translating that knowledge into customer confidence.
Collaborative teammate: You work seamlessly with Onboarding Support and Product teams to ensure a consistent customer experience.
Flexible and dependable: Youre comfortable with travel shifting schedules and doing what it takes to help customers succeed.
Qualifications
35 years of experience in training customer onboarding or retail operations (preferably in grocery retail tech or SaaS).
Proven success leading both in-person and virtual trainings.
Excellent communication and presentation skills with the ability to simplify complex information.
Strong technical aptitude and familiarity with CRMs and learning tools.
Must be based in Bay Area Southern California the New York Tri-State area or near a major metro airport for easy travel access.
Valid drivers license and ability to travel frequently.
Grocery or retail industry knowledge a plus.
Why Join Vori
This is an opportunity to build the foundation of how Vori trains and empowers store teams within a mission-driven fast-growing company. If youre passionate about helping people love being on the move and want to make a tangible impact in local communities wed love to meet you.
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
About Company
Discover Vori's innovative solutions to enhance grocery store efficiency and boost profitability. Transform your retail experience with cutting-edge technology.
