1396- Level 1 Technical Support Associate (Bilingual EnglishSpanish)
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Este es un puesto de trabajo remoto.
At Softgic we work with the most talented individualsthose who create those who love what they do and those who give 100% because thats our #Coolture. Join us in our mission to make life easier through technology and become part of our team as a Level 1 Technical Support Associate (Bilingual English/Spanish).
Responsibilities:
Respond promptly to incoming support calls and emails from dental offices.
Screen diagnose and troubleshoot client issues related to hardware software and network connectivity.
Provide remote technical assistance for digital imaging systems (2D/3D CTs panoramic machines intraoral scanners).
Coordinate with external vendors for escalated support and equipment servicing.
Document all support cases troubleshooting steps and resolutions in the ticketing system.
Assist in the setup configuration and testing of new devices and systems.
Support practice management software such as Dentrix Eaglesoft and Open Dental.
Requisitos
Fluent in both English and Spanish.
Foundational experience with networks including routers switches and firewalls.
Strong understanding of PC and server hardware.
Solid knowledge of Windows operating systems.
Proven troubleshooting and technical problem-solving skills.
Excellent customer service and communication abilities.
Ability to multitask and work efficiently in a fast-paced environment.
Accountability and strong sense of responsibility.
Experience supporting or working within dental or healthcare offices.
A Certification or equivalent technical credential.
Exposure to digital imaging systems such as 2D/3D CTs panoramic machines and intraoral scanners.
Familiarity with dental practice management software such as Dentrix Eaglesoft or Open Dental.
Understanding of HIPAA compliance and data security best practices.
Fast learner with good common sense and adaptability to new technologies.
Required Skills:
Windows Operating Systems: PC and Server Hardware: Networking (Routers Switches Firewalls): Digital Imaging Systems (2D/3D CTs Panoramic Machines Intraoral Scanners): Practice Management Software (Dentrix Eaglesoft Open Dental): Remote Support Tools and Ticketing Systems: Microsoft Office Suite / Microsoft 365: Data Security and HIPAA Compliance Tools:
Company Industry
IT Services and IT Consulting
Key Skills
- Feed
- Fund Management
- Apache Tomcat
- Database
- Linux
