Epic Resolute PB Application Support Analyst

This is a remote position.

Position Overview

We are seeking an experienced Epic Resolute Professional Billing (PB) Application Analyst to support a large health system during a critical Epic go-live. This is a 3-month remote contract focused primarily on break/fix support ticket resolution and stabilization of professional billing and revenue cycle workflows.

The consultant will be working in a high-volume ticketing environment partnering closely with revenue cycle stakeholders and must be comfortable participating in an on-call rotation during the go-live window to ensure timely support for billing operations.

Key Responsibilities

• Provide day-to-day break/fix support for Epic Resolute Professional Billing (PB) during and after go-live.
  
• Triage investigate and resolve incident and service request tickets related to:
  
• • Charge capture and charge review
    
  • Claim generation and submission
    
  • Claim edit and claim edit workqueues (CE Ws)
    
  • Denial/AR workqueues follow-up workflows and self-pay workflows
    
  • Copay adjustments write-offs and payment posting issues
    
• Work in the organizations ITSM/ticketing system to manage prioritize and document all incidents service requests and changes.
  
• Collaborate with revenue cycle leadership billing teams coders practice managers and front-end registration/scheduling staff to understand issues and validate solutions.
  
• Perform root cause analysis to identify recurring issues and implement sustainable fixes that protect revenue integrity.
  
• Maintain and optimize PB build including:
  
• • Charge router and charge capture configurations
    
  • Billing rules fee schedules and reimbursement logic
    
  • Workqueue configuration and routing (charge review claim edit AR follow-up credit WQs self-pay WQs)
    
  • Claim formats filing order payor configurations and electronic submission settings
    
• Coordinate with other Epic teams (e.g. Cadence Prelude Grand Central ClinDoc Ambulatory HIM/Coding Resolute HB) to support end-to-end revenue cycle workflows.
  
• Participate in on-call rotations (evenings nights weekends as required) during the go-live period and early stabilization.
  
• Ensure all changes follow established change control and governance processes including proper testing and approvals before promotion.
  
• Develop and maintain knowledge articles known issue logs and quick-reference guides for common PB issues and resolutions.
  

Contract Details

• Duration: Approximately 3 months (extension possible based on project needs and stabilization progress).
  
• Start Date: ASAP must be able to onboard and ramp quickly.
  
• Location: 100% remote; may require extended hours in alignment with billing and month-end activities during go-live.
  
• Hours: Full-time (40 hours/week) with additional hours possible during peak go-live and on-call coverage periods.
  

Requirements