Cisco Communications Analyst

Location:

• Proactively monitors and completes work requests to ensure quality and timely completion; performs troubleshooting of escalated tasks before seeking assistance. Engages directly with partners to gather more information if needed.
• Participates in the continuous improvement idea generation process (process simplification and automation); drives the fulfillment of tasks needed to test and implement changes.
• Analyzes the data available determines gaps identifies next steps resolves and documents the resolution of moderately complex problems; escalates issues that could pose a risk to the bank as needed.
• Adheres to all Key Policies and Standards escalates exceptions or violations encountered and self identified findings. May be responsible for operational monitoring.
• Takes the lead and utilize a wider network of resources within technology. Develops a deeper understanding of responsibilities of other technology teams. Be the trusted partner to the LOBs we support.
• Embraces mentorship and training opportunities. Applies continuous learning to their work. Shares own perspective on KeyBank processes and/or applicable trends and previous experiences.
• Schedules coordinates and facilitates strategic meetings with team members peers and vendors. Includes appropriate attendees based on topic and expectations records outcomes and action items.
• Gathers and analyzes metrics to monitor health of product process and/or environment; takes appropriate action or escalate as needed. Collaborates with other departments on enterprise performance metrics. Sets and updates documentation standards for a product process and/or environment.
• Performs other duties as assigned; duties responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures including without limitation acting professionally at all times conducting business ethically avoiding conflicts of interest and acting in the best interests of Keys clients and Key.

• Bachelors Degree (preferred)

• OR equivalent experience (required)

• 3 years of relevant experience (required)

• Working knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Basic understanding of business concepts tools and processes that are needed for making sound decisions in the context of the companys business; ability to apply this knowledge appropriately to diverse situations.
• Working knowledge of the importance of taking personal responsibility; ability to take personal responsibility for assignments decisions and results and focus on activities that have the greatest impact on meeting work commitments.
• Working knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Basic understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate coordinate work across divisions and collaborate in solving problems as one team.
• Working knowledge of effective self-management practices; ability to manage multiple concurrent objectives projects groups or activities making effective judgments as to prioritizing and time allocation.
• Working knowledge of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
• Working knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
• Working knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Working knowledge of the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Working knowledge of Information Technology (IT) systems; ability to utilize a variety of system tools guarantee service availability and ensure optimal IT system performance.
• Basic understanding of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies standards and procedures.
• Working knowledge of an organizations existing and planned Information Architecture and Information Management (IM) methodology; ability to collect and manage information from different sources and distribute this information to enhance operational efficiency.

• All KeyBank employees are expected to demonstrate Keys Values and abide by Keys Code of Conduct.

• General Office - Prolonged sitting ability to communicate face to face in person or on the phone with teammates and clients frequent use of PC/laptop occasional lifting/pushing/pulling of backpacks computer bags up to 10 lbs.

• Hybrid (2 days)

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

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