Night Supervisor

EOE/AA/Disabled/Veterans

What are we looking for

Night Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous supervisory experience in Front Office within the hotel industry
• High level of IT proficiency
• Excellent leadership interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team
• Positive attitude and good communication skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Excellent knowledge of the hospitality industry
• Previous experience as Night Auditor or Night Supervisor
• Language proficiency: Portuguese & English are mandatory (other languages are a plus)
• Fire health and safety training certification (preferred)
• Previous experience with Front Office Management Systems

• Previous experience with cash handling

  
  

  What will it be like to work for Hilton
  
  Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

A Night Supervisor supervises night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out.
What will I be doing

As Night Supervisor you will supervise night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. A Night Supervisor contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Act in accordance with all security and emergency procedures and manage the instigation of these as required
• Ensure that all Guest complaints are managed recorded and resolved promptly
• Support the Night Auditor with all Front Desk and accounting related duties
• Produce nightly reports as required
• Inform Departments of special requests early/late departures room changes and other Guest requests
• Maintain good communication and work relationships in all hotel areas
• Act in accordance with fire health and safety regulations and follow the correct procedures when required
• Serve your role and Team in an environmentally-conscience manner
• Conduct Health and Safety Checks and Night Walks and maintain a good status awareness of all hotel areas
• Ensure the hotel maintains high standards of cleanliness and an orderly appearance overnight by guaranteeing that all corridors are neat and tidy (i.e. remove room service trays glassware when needed).
• Complete other tasks as directed by hotel management
• Compile adequate handover to Early staff / Duty Manager