Senior ICT Delivery & Operations Lead

Together we shape thriving communities public spaces places and economies.

• Temporary Up to 30^th June 2026 full-time (35 hours per week) opportunity
• Office location Parramatta or Sydney CBD with 3 days in office
• Salary relative to experience and ranges from $129464.00 to $142665 super

Whats in it for me

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements diverse and fulfilling assignments and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally we are committed to fostering a diverse and inclusive workplace where everyone feels welcome respected and empowered to succeed.

The role

In this role youll lead the delivery and day-to-day management of workplace technology audio-visual systems and ICT infrastructure that keep NSW Government workplaces running smoothly and ready for the future. Youll drive technology solutions that improve service delivery support innovation and align with organisational priorities ensuring systems are efficient secure and enhance the experience for staff and stakeholders.

Youll balance multiple priorities from delivering new tech projects to maintaining operational stability all while navigating evolving technologies and government frameworks. Working closely with stakeholders youll foster collaboration manage risk and lead a high-performing team focused on continuous improvement and best practice in ICT operations. The role will also require a high level of ongoing performance assessment of existing third-party vendor SLAs as well as contract management and procurement activities.

For more information read the full Role Description: Senior ICT Delivery & Operations Lead

What you will bring to the role:

• Proven experience in workplace technology delivery audio-visual systems integration and workplace technology business-as-usual operations with the ability to manage complex technical environments.
• Strong project management skills with a proven track record of successfully delivering technology and infrastructure projects on time and within budget.
• Demonstrated capability in ICT operations management ensuring systems and services run efficiently securely and in line with organisational goals.
• Excellent stakeholder engagement and communication skills enabling collaboration across diverse teams and external partners.
• A focus on continuous improvement innovation and best practice in technology delivery and operational performance.
• Thorough understanding of workplace network topology Audio Visual network requirements and general workplace tech.
• Relevant experience and or qualifications in ITIL framework and ITSM deployment

What is an essential requirement:

• Relevant tertiary qualifications in Information Technology or related discipline or relevant equivalent experience.

About us

The Department of Planning Housing and Infrastructure(DPHI) improves the liveability and prosperity of NSW. To achieve this we: create vibrant productive spaces and precincts; manage lands assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people communities and entities.

We are an inclusive and accessible workplace where your individual contributions are valued and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups practices flexible working offers job share and workplace adjustments.

Join us

If excited by the information above we look forward to receiving your application including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Wednesday 19th Nov 2025 at 11.55pm

Should you require further information about the role please contact Zac Carmont on or Brooke Wilson on

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process ensuring that you have every opportunity to showcase your talent skills and potential. Contact the Talent Team via or (02) - HR Support option 2 DPHI People Advisory option 1 and reference Request an Adjustment - Job Title and Reference Number.

Check out ourAboriginal applicants guideto assist with applying for the role or contact ourAboriginal Career pathwaysteam for a yarn