ITS Help Desk Work Study

Union College

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profile Job Location:

Schenectady, NY - USA

profile Monthly Salary: Not Disclosed
Posted on: 30+ days ago
Vacancies: 1 Vacancy

Job Summary

This job is only available to students who qualify for Work-Study. If you are unsure whether you have been awarded Work-Study please contact the Financial Aid office at .

ITS Help Desk is looking for work study students starting winter term!

Location: Schaffer Library & Peschel Computer Center

Supervisors Name: Liam McCaffery

Hours/Shifts Available: Various see below.Please Note:Hours are only during Fall Winter and Spring terms; not including any breaks.

Rate of Pay: $9.70/hr

Number of Positions available: 5

Essential Responsibilities and Duties:

  • Tier-one telephone support

  • Greeting and assistance for walk-ins

  • Troubleshoot hardware and software

  • Deliver and set-up computers monitors printers and other peripherals

  • Inventory and stock management includes but is not limited to locating counting moving cleaning and recycling

  • Computer imaging

  • General office duties which may include back-up at the Reception Desk or assistance in Operations

  • Personal and technical interaction with faculty staff and students

  • Involvement in Department special events and/or set-up of events

  • Potential management scheduling and/or training of new student workers

  • May include full shifts assisting Hardware Technicians

Qualifications:

  • Basic knowledge of PC and Mac software and hardware as well as knowledge of mobile devices

  • Work availability in blocks of at least 2 hours at a time Mondays - Fridays from 8:00 a.m. to 6:00 p.m

  • Positive and professional attitude initiative and motivation

  • Adherence to strict confidentiality regarding any personal professional or scholastic information obtained orally or viewed while on duty

Location: Schenectady NY

E-Verify Participation:Union College participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Learn more about E-Verify and your Right to Work (Derecho a Trabajar).

This job is only available to students who qualify for Work-Study. If you are unsure whether you have been awarded Work-Study please contact the Financial Aid office at .ITS Help Desk is looking for work study students starting winter term!Location: Schaffer Library & Peschel Computer CenterSupervis...
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Key Skills

  • user account
  • Active Directory
  • Customer Service
  • Information Technology
  • desk support
  • End user
  • Project Management
  • Phone Calls
  • service levels agreement
  • Desk Staff
  • Ltil
  • Procedures
  • Setup
  • hardware
  • Technical Support