Technology Workplace Services (TWS) Winter Intern 2026
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join a Challenger
Being a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity.
Our company continues to grow and today we serve more than 670000 people acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks wholly-owned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$125 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.
Work Term: Jan 5th 2026 - April 24th 2026
The Work:
TheTechnology Workplace Services (TWS)Intern manages the companys desktop laptop desk phones smartphonesand audio/visual equipment as well as install andmaintainthe companys endpoint addition to the core functions the incumbent will also perform the technology side of the relocation of staff and be the first point of contact for all technological issues from both phones and internal ticket system.
The Core Responsibilities of the Job:
- Diligentlymonitora queue of end-user issues. Escalate support tickets to senior teammates. Address follow-ups on support ticket progress
- Log in to theHelpDeskCall Queue daily answer create tickets if needed and service End Users asrequired
- Manage our service desk software to record and track all services provided by IT. Generate report weekly to managers and directors
- Desktop/Laptop rollout support procureand setup new desktop/laptops as well as diagnose and re-image old desktops and laptops. Fix desktop/laptop that are still under warranty
- Desk phone and Smartphone setup and support setup new phones and provide first line of support for any phone problems.
- IT Logical / Administrative Access support Createnew usersassistday-to-day password issues from usersterminateusers thatdepartedthe company
- Technology Workplace Services Provide support for basic Microsoft Office issue internet connectivity issues printer issues application connectivity issuesWiFiissues
- Coordinate hardware purchases with the IT procurement team organize and input license key accordingly follow-up to ensure hardware arrived. Working with other senior teammates to ensure delivery of hardware and software ata timelymanner
- Work on MAC move add change of staff
- Keep IT area / storage room organized and clean
- Evaluate documented resolutions and analyze trends for ways to prevent future problems
- Ensure Antivirus are fully updated andup-to-dateon all Endpoints. Liaison with Security Operations to ensure all Endpoints are secured and monitored
- Support all media and boardroom related issues
- Other task/project as assigned by the Manager ofTechnology Workplace Services (TWS)
Lets Talk About You!
- Working towards a college diploma in computer networking technical support or equivalent isrequired( Systems Technology).Higher accreditation (e.g. Bachelor of Computer Science) is an asset
- Experience working in a customer services environment
- Good technical problem solving & troubleshooting skills
- Adhere to internal IT procedure corporatepolicyand site audit responsibility for all tasks
- Office administrative task experience is an asset. (e.g. working with Excel spreadsheets Outlook for organization)
- The incumbent is expected to interact with everyone including executives and thus good verbal and written skills are important
- Knowledge of and technical ability to troubleshoot:
- Windows 10 / Mac issues
- Microsoft Office / Office 365 issues
- Internet surfing / browser issues
- Outlook Client Email issues
- VPN issues
- ACL issues
- Printer / Scanner issues
- Desk Phone / Recording Phone issue
- LAN/WiFiissues
- PC Laptop or Surface hardware issues
- Smartphones issues (iOS Android)
- Miscellaneous computer hardware issues
How To Submit Your Application
- Please scan together andsubmitONE DOCUMENT that includesyourtranscripts andresume. Please note that iftheapplication is not completed properly it will not be accepted.
What we offer For full-time permanent roles
Competitive discretionary bonus
Market leading RRSP match program
Medical dental vision life and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Annual professional development allowance and a comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 2200-25 Ontario Street Toronto ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We cant wait to get to know you!
Required Experience:
Intern
Key Skills
- Campaigns
- Abinitio
- AutoCAD 3D
- Hardware & Networking
- Customer Support
- Arabic
About Company
At Equitable Bank, we specialize in providing branchless financial services that meet the unique needs of all Canadians. Our range of mortgages, savings accounts and investment options are designed to offer the right solutions to match any unique circumstance.
