Sales Associate
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Job Location:
Monthly Salary:
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Job Summary
Come and join the Trek Family where we make only products we love provide incredible hospitality to our customers and change the world by getting more people on bikes.
Are you ready to take the next step in your retail career and be part of something bigger Were looking for passionate customer-focused Sales Associate with great energy and a love for helping others to create best-in-class experiences in our stores.
A Bit About Us
At Trek were on a mission to change the world by getting more people on bikes. As the leading global manufacturer distributor retailer and wholesaler of cycling products we tackle real-world problemslike urban congestion pollution obesity and mental healththrough the power of cycling.
Were a family-owned values-driven company thats committed to professional development building the best teams and having fun while we do it. We care deeply about our people our products and the communities we serve.
Why Trek
We offer more than just a job we offer a career where youre valued supported and given endless opportunities to grow.
- Competitive Pay and Bonus Opportunities
- Supportive Team-Driven Culture
- Ongoing Training and Career Development
- Wellness and Mental Health Focus
- Exclusive Staff Discounts
- Community Involvement
- Fun Energetic Work Environment
About the Role
As a Sales Associate you are responsible for delivering amazing hospitality and driving a great customer experiencewhile supporting daily operations and hitting individual goals.
Sales & Hospitality
- Use our Guide Sales Process to connect customers with the right bikes gear and services.
- Develop your sales and customer service skills through training role-playing and on-the-job experience.
- Follow up on Quotes and Lead List communications to ensure customer satisfaction and conversion.
- Participate in daily huddles and debriefs to stay aligned with the team.
- Make customer-focused decisions and do the right thing to create positive experiences.
- Respond to phone calls and store emails with professionalism and helpfulness.
- Assist with UBG/Warranty casessupport customers document exchanges and coordinate with the Inventory DRI.
Product Knowledge
- Learn about Trek bikes components apparel and technology.
- Maintain Trek University Guide Status by completing required learning modules and continuing education.
Store Operations
- Help with store opening/closing operate Ascend POS and complete end-of-day cash-up.
- Execute responsibilities as directed by the Store Manager.
- Wear the Trek uniform and present yourself to Treks professional standard.
When Not with Customers Youll Help:
- Complete the Daily Task List.
- Maintain product displays and merchandising in line with Visual Merchandising Directives (product placement price auditing restocking).
- Perform weekly Cycle Counts for inventory accuracy.
- Assemble or pre-assemble new bikes and assist in preparing customer bikes for service.
- Keep the showroom and back-of-house clean organized and efficient.
What Were Looking For
You dont need to be a bike expertwhat matters most is your energy curiosity and commitment to providing excellent customer service.
You bring:
- A positive can-do attitude
- Excellent communication and teamwork skills
- A desire to grow through feedback and learning
- Problem-solving skills and customer-first thinking
- Attention to detail and reliability
- Basic computer proficiency
Ready to Ride with Us
If youre energetic driven and passionate about creating great experiences we want YOU on our team. Apply now and become part of the Trek Family!
Learn more about us is an equal opportunity employer committed to diversity and inclusion in the workplace.
Required Experience:
IC
Key Skills
- Sales Experience
- Customer Service
- Organizational skills
- Communication skills
- Basic Math
- POS
- Retail Sales
- Merchandising
- Cash Handling
- Epic
- Planograms
- Stocking
