Senior Director, Pfizer Patient Services (PPS) Patient Solution Insights & Analytics

Role Summary

Patient Solution Insights & Analytics part of Pfizer Patient Services (PPS) harnesses the power of data to drive robust analytics and insight development that inform Pfizers most critical business questions. The Patient Solution Insights and Analytics teams rigorous analytical expertise is depended on as the compass and decision support for the enterprise. Our dynamic exciting team of subject-matter experts comes from diverse backgrounds and experiences including data science digital analytics finance market research and consulting. As a team we collaborate to turn data into meaningful insights that will have a direct impact on patients lives and the future of Pfizer as a data-driven organization.

This role will also lead efforts to standardize and centralize the patient services analytics & reporting eco-system while implementing industry best practices in patient services data architecture and patient journey analytics.

This role is dynamic fast-paced highly collaborative and covers a broad range of strategic topics that are critical to our business. The successful candidate will join PPS colleagues who are dedicated to helping drive improvements to Pfizers patient service programs through proactive thought leadership innovative research capabilities and the ability to communicate complex and dynamic information in new and creative ways

Role Responsibilities

This role is accountable for delivering data driven-insights & solutions for patient services programs spanning Pfizers key business units (BU): Specialty Care Oncology and Primary Care business units and will partner with senior functional leads for Pfizers Business Analytics community Pfizer Business Technology Specialty Pharmacy Providers (SPP) center of excellence and external SPP customer legal and compliance to develop and implement models insights and data products that drive each brands strategic priorities.

• Represent PPS Patient Solution Insights & Analytics as the subject matter expert to build data-driven alignment on program strategy decisions for PPS and BU Senior Leaders
• Perform sophisticated syntheses across multiple insight sources (i.e. secondary analytics primary strategy and stakeholder feedback) to deliver impactful and relevant recommendations
• Identify universal KPIs to monitor and diagnose program performance and strategic execution across the patient journey
• Serve as lead data architect to standardize patient services analytics & the reporting ecosystem across all patient services programs and new launches
• Maintain comprehensive and detailed data governance standards to ensure consistency and clarity in program metrics / business rule implementation over time
• Proactively work across the enterprise to push novel analytic methodologies co-create solutions and oversee implementation of solutions with stakeholders
• Identify efficiencies and future-forward ways to accelerate the timeliness of analytics / insights delivery
• Build mentor and empower a high-performing team of insights professionals responsible for delivering integrated insights program measurement analytics reporting and launch support for each BU
• Develop a long-term roadmap for your teams development across a range of competencies relevant to leadership in Pfizer (e.g. analytics practices business case development and narrative-driven insights delivery)
• Partner with PPS cross-functional teams Digital Operations Access / Affordability and Patient Assistance Programs to pull through insights into action plans
• Monitor and manage research and analytics program budgets identifying opportunities for cost savings and ensuring financial compliance

Technical skills

• Strong Analytical coding skills (such as: Python R SQL etc.) MS Excel and PowerPoint skills
• Familiar with and experienced at different insight development methods across secondary data analytics and primary market research
• Previously demonstrated experience in using innovative techniques to monitor simulate and analyze complex data sets
• Ability to assess and direct vendor technical capabilities and manage risks in the analytic process

Basic Qualifications

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers develop and coach others oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• Bachelors degree required
• 12 years experience required in Biopharma analytics strategic consulting business or related area
• 5 years of hands-on coding experience in SQL or other data analytics tools in life sciences (e.g. Python R SAS)
• Master of Science strongly preferred in a quantitative or engineering discipline
• Mastery of pharma ecosystem and datasets including physician-level prescribing institutional sales data payer-prescriber-level data formulary data Rebates Symphony claims Copay claims
• Prior experience with the operational monitoring and impact assessment of patient services programs including specific programmatic components spanning: Affordability Programs (e.g. Copay eVoucher) Field Access Support Hub / Prior Authorization Support Pharmacy / Distribution Workflows (i.e. retail specialty pharmacy and buy-and-bill)
• Demonstrated success in a highly fast-paced setting
• Ability to influence without authority setting business direction priorities and action plans
• Demonstrated analytical capabilities and critical thinking skills
• Strong project management and organizational skills with cross-functional teams of diverse colleagues; 5 years of people management experience
• Exceptional written and verbal communication skills and prior experience in presenting to senior commercial leaders
• Strong customer service orientation

Other Job Details:

• Last Date to Apply for Job: November 16th 2025.
• Ability to travel based on business needs
• NOT eligible for Relocation Package
• This position is hybrid and requires working onsite 2 to 3 days per week

#LI-PFE

Relocation assistance may be available based on business needs and/or eligibility.