Tier 1 Support Agent
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
10 days ago
Vacancies:
1 Vacancy
Job Summary
Tier 1 Support Agent
Location: Atlanta GA
Schedule: Full-time Hybrid (2-3 days in office) - weekends may be required
Openings: 5
As a Tier 1 Support Agent youll be the friendly knowledgeable first point of contact for our Pet Care software customers. Youll help users via email chat and phoneanswering how-to questions solving common issues and ensuring every interaction leaves them feeling supported and confident.
Youll play a key role in triaging requests resolving problems and escalating complex cases to Tier 2 when needed. Along the way youll grow your product expertise and contribute to improving the customer experience.
What Youll Do
Deliver exceptional support through email chat and phone
Help customers with how-to questions and common technical issues
Troubleshoot and document inquiries using internal tools and resources
Escalate complex issues to Tier 2 when needed with clear context
Maintain ownership of each case ensuring follow-up and resolution
What Youll Bring
6 months of customer service experience (helpdesk customer service or pet care preferred)
A love of problem-solving and helping others
Comfort learning new tools like Zendesk HubSpot and Teams
Ability to work independently while contributing to a highly collaborative remote team
Bonus Points
Experience in SaaS or software support
Background in pet care grooming boarding or veterinary services
Passion for animals and helping pet businesses succeed
Why Youll Love Working Here
Growth from within: every Tier 2 Agent was promoted internally
Supportive team culture: independent work meets constant collaboration
Meaningful work: help pet businesses run smoothly and care for the animals we all love
Work-life balance: hybrid flexibility rotating weekends and a close-knit team that values you
Excited about this role but dont meet every single requirement Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The Company offers a comprehensive employee benefits program including:
- Medical dental and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match up to 4%
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
- Pet Insurance
- Medical Travel Benefits
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform
Inclusion and Diversity:Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race color religion gender gender identity sex sexual orientation disability veteran status age ethnic or national origin or any other basis protected by all local state or federal laws.
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including but not limited to location experience and performance. The range listed is just one component of Togetherworks total compensation package for employees. Other rewards may include discretionary bonuses long term incentives a flexible paid vacation/personal time policy 6 weeks paid parental leave and more.
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations camps unions fraternities & sororities gyms dance studios religious congregations pet services and more.
Our mission-critical tools help our customers manage and grow their communities and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
CCPA Disclosure Notice: Click Here
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
Togetherwork provides integrated software and financial solutions to communities and organizations.
