Customer Support Technician II (T2)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

Salary:

Location:

Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

What Youll Do

As a Field Service Technician youll serve as Applied Materials direct liaison with our Field Service Engineers to maintain the customers equipment through preventive maintenance activities. By collaborating closely with our customers and Field service engineers to maintain Applied Materials equipment youll make a significant impact on ensuring peak performance and deliver exceptional service while becoming an integral part of Applied Materials diverse and dynamic field team.

Role Responsibilities:

• Collaborate with Field Service Engineers Customer Engineers in maintaining customer equipment
• Use digital analytics to assist in understanding maintenance activities and methods to improve performance
• Apply basic diagnostic techniques to assess equipment and address technical issues with guidance from Field Service Engineers Customer Engineers
• Perform preventative maintenance on electrical vacuum mechanical plasma hydraulic and gas systems (training provided)
• Coordinate and communicate directly with customers

Minimum Qualifications:

• Mechanical aptitude
• Willing to learn and maintain electrical mechanical and vacuum systems
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel Word and PowerPoint
• Possession of a valid drivers license and the ability to obtain a passport if travel is required
• Able to meet all on-site requirements including safety environmental guidelines and COVID-19 protocols.

Preferred Qualifications:

• 12 years of work experience in customer/field service support or a related technical field
• Knowledge of pneumatics hydraulics electronics vacuum or thermodynamics preferred
• Familiarity with hand tools and their appropriate usage including digital multimeters

Physical Requirements:

This position often requires extensive walking standing for extended periods of time working in tight spaces bending squatting twisting kneeling reaching climbing stairs and ladders working at height lifting up to 35 lbs. the ability to distinguish between colors and working with electricity the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise and the use of hand and power tools.

Additionally because this position generally involves working in a clean room it requires the use of appropriate Personal Protective Equipment such as coveralls hoods booties safety glasses gloves respirators chemical aprons and face shields.

Additional Information

Time Type:

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Travel:

Relocation Eligible:

The salary offered to a selected candidate will be based on multiple factors including location hire grade job-related knowledge skills experience and with consideration of internal equity of our current team addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program as applicable.

For all sales roles the posted salary range is the Target Total Cash (TTC) range for the role which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.

In addition Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process please contact us via e-mail at or by calling our HR Direct Help Line at option 1 and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.