Customer Care Agent German Speaking (1 year parental leave cover)

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.

At HBK we live up to our three values: Be True Own It and Aim High. We believe in absolute integrity its how we win for stakeholders the environment and each other. We believe in teamwork and keeping our promises to ourselves and others. Finally we believe in being bold and positive. This is how we perform at our best and achieve greater success.

Your tasks:

You are the first contact for international customers sales channel partners account managers and HBK internal various departments. Receive through various channels such as phone e-mail customer portal and our online shop customer calls or requests as well as purchase orders provide expert advice on commercial issues administer master data and assist coordinating communication with our sales engineers and other relevant functions. You will handle all inquiries and purchase orders with confidence using the latest technology and with a strong service orientation as well as give proactive sales support. Customer satisfaction is your main goal when handling requests complaints and finding the best possible solution.

Sales & Service related tasks:

Issue CRM quotes

Proactive follow-up on quotes

Receive evaluate and process customer purchase orders using SF-CRM

Customer Master data administration

Run customer satisfaction survey NPS

Handle customer portals

Coordination of customer issues with internal peers

Process supplier forms for our customers

General other administrative office tasks

Your Profile

Our customer care agents have a certified commercial qualification are fluent in German & English speaking and writing. Experienced in commercial sales exports and logistics processes as well as customer communication. Multi-tasking capabilities and supervision of booked orders and contracts for ensuring timely execution by keeping customer satisfaction as main goal in mind.

Your Qualifications

Experienced MS-Office CRM (Sales Force) and ERP (SAP) user

Team player and active independent working

Target oriented flexible and resilient

Highly customer focused

Reliable diligent and communicative

We offer

As an international company in the segment of acoustics & vibration sensors data-acquisition systems and software we offer the opportunity to develop professionally in a global environment with diversified work and responsibility but also play a major role in shaping new processes as well as to work with customers in various segments such as automotive medical industrial acoustics and aerospace worldwide.