Associate Service Support Specialist (Saldanha)
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million people around the globe bank and shop in this hyper-connected consumer-centric world. Join us in connecting people to commerce in this vital rewarding role.
We are looking for a Service Support Specialistto provide expert technical assistance for DN-serviced products and solutions. This role is critical in ensuring smooth operations for our customers and partners by driving ITIL best practices managing incidents and problems effectively and fostering continuous improvement. You will act as the first point of contact for structured problem management support technical escalations and contribute to service process enhancements.
Responsibilities
- Provide technical support to customers and service partners.
- Troubleshoot and resolve technical issues related to hardware products and solutions.
- Drive ITIL Best Practiceswithin the customer environment.
- Manage Incident Managementand Problem Managementprocesses.
- Support technical escalations and improvement initiatives.
- Contribute to the development and implementation of service processes and standard operating procedures.
Qualifications
Must have qualifications
- Diploma or equivalent work experience.
- Minimum 1 year of relevant experience in Service Support or similar technical role.
- ITIL Best Practices Certification
- Proven skills in Incident Managementand Problem Management.
- Goodbusiness English skills and Portuguese.
- Continuous improvement mindset and ability to follow structured processes.
Nice to have qualifications
- Experience with DN products and solutions.
- Familiarity with customer Service Desk operations.
- Additional certifications in IT service management or related fields
#LI-PM1 #LI-Onsite
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more
