Claims Policy & Communications Consultant

As a Claims Policy & Communications Consultant youll shape and maintain the policies procedures and tools that help our teams deliver exceptional claims experiences. Youll ensure our collateral is clear compliant and fit for purposesupporting our people to make confident fair decisions for our customers. With a focus on continuous improvement youll help TAL stay aligned with evolving business needs and regulatory expectations.

In This Role You Will

• Develop maintain and implement high-quality collateral to support claims handling and settlement in line with regulatory and brand standards.

• Create clear fit-for-purpose policies and guidelines to support claims assessment activities.

• Develop and maintain system user guides to assist claims teams where needed.

• Support the delivery of correspondence transformation initiatives.

• Manage the Policy & Communications inbox to ensure timely and accurate responses.

• Maintain and oversee letter and form catalogues to ensure accuracy and currency.

Qualifications :

• 2 years experience in life insurance claims or similar role involving documentation or procedure development.

• Strong written and verbal communication skills.

• Skilled in analysis and problem-solving.

• Effective self-management with strong planning and time management abilities.

• Able to perform effectively in a fast-paced environment with competing priorities.

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be: 

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 

• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change 

• Reconciliation Advocates Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community. 

• Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you. 

Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time