Staff Product Operations Manager

Mountain View, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

RDQ426R345

Key Responsibilities:

Act as the connective tissue between Support Product Engineering and Analytics to drive operational alignment product readiness and continuous improvement across support workflows.
Lead and execute strategic initiatives to scale global Support operations including coverage models KPI frameworks and support process enhancements.
Translate operational pain points into product and tooling requirementspartnering with internal tools engineering and analytics teams to drive automation triage efficiency and AI assistant improvements.
Build and maintain dashboards that measure support effectiveness surface product-driven case trends and track customer experience across support channels.
Support quarterly and annual planning cycles including headcount capacity modeling and budget alignment in partnership with Finance and Workforce Management.
Influence senior stakeholders by turning support and operational insights into clear data-driven narratives that inform product and business decisions.

What We Look For:

7 years of experience in Operations Consulting or Strategy roles ideally at a SaaS company or large tech company
Proven track record driving cross-functional initiatives and collaborating across different organizations such as Product Engineering Data Science GTM and Support teams
Excellent communication and stakeholder management skills with an ability to influence without authority
Strong process-orientation and systems thinker with bias for action
Comfort navigating large datasets using SQL-based tools and delivering dashboards and BI visualizations
Ability to translate complex data into actionable insights the communicate and action those insights
Experience working in a high-growth fast-paced environment and managing multiple priorities

Nice to Have:

Familiarity with Databricks tools especially for extract/transform/load functions
Experience working on Support Operations for SaaS based companies.
Familiarity with tools like Salesforce Zendesk Jira Looker/Tableau and operational workflows

Required Experience:

Manager

RDQ426R345Key Responsibilities:Act as the connective tissue between Support Product Engineering and Analytics to drive operational alignment product readiness and continuous improvement across support workflows.Lead and execute strategic initiatives to scale global Support operations including cover...