Guest Experience Executive
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Guest Experience Executive is responsible for the daily operations of the Executive Club Lounge ensures that the highest level of hospitality delivering F&B services Concierge services and creating an experience throughout guest stay.
Primary Responsibilities
Manages the guest journey from pre-arrival to post-departure
- Supervise and direct the team of Guest Experience Executive to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay.
- Manages the Pullman Singapore Orchard guest experience through a seamless flow of processes.
- Upholds a flawless impression and perception of Pullman Singapore Orchard services products and colleagues.
- Accommodates all guest needs and requests anticipating guest needs and creating memorable experiences through personalized service.
- Works with all departments to ensure seamless service.
- Perform other duties as assigned.
Qualifications :
Knowledge and Experience
- Minimum O level qualification
- Excellent written and communication skills in English and ability to communicate in a second language
- Good technical knowledge of Heart of House and Guest Services Operations
- Knowledge in supervisory functions like staff rostering room assignment requisition order basic training and coaching
- Effective multi-tasking and time management skills
- Knowledge and experience in problem solving
- Has knowledge of Opera (PMS)
Additional Information :
- Possess strong interpersonal skills.
- Understand and addresses guests and/or colleagues needs.
- Train and motivate colleagues.
- Create and maintain a cohesive environment for the team.
- Focus on service with an eye for detail and an approachable attitude.
- Work well under pressure with the ability to analyze and resolve issues by exercising good judgment.
- Prioritise and organize work assignments and delegates work effectively.
- Self-motivated and show good initiative in a dynamic environment.
- Ensure security and confidentiality of guest and hotel information.
- Possess good computer and property management system skills
- Embrace and responds to change effectively
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
