Specialist, Digital Payments

About the Role

As the worlds pioneering local delivery platform our mission is to deliver an amazing experience fast easy and to your door. We operate in over 70 countries worldwide powered by tech designed by people. As one of Europes largest tech platforms headquartered in Berlin Germany Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our global ecosystem. We move fast take action and adapt. No matter where youre from or what you believe in we build we deliver we lead. We are Delivery Hero.

As Delivery Hero grows and scales its global payments business and strategy were looking for a data-driven commercially-minded Payments Specialist to join our Regional Payments Acceptance team that serves 3 Brands - foodpanda Foodora and Yemeksepeti across 18 countries globally. 

Youll act as the regional point person for strategic and commercial payments initiativesleading partner discovery RFPs business case development and contract negotiations while influencing cross-functional stakeholders and local teams to drive measurable cost and performance improvements across our payments network.

This role sits at the intersection of strategy partnerships and operationsoffering a unique opportunity to influence how Delivery Hero collaborates with global and regional payment providers.

This role will directly influence Delivery Heros global payment strategy by optimizing transaction costs and enhancing provider performance through strategic partner management and data-driven initiatives. By owning the Cost Per Order (CPO) OKR and leading local and regional RFPs the Payments Specialist will drive measurable impact on the companys bottom line and enable scalable cost-efficient payment operations across all markets.

Key Responsibilities

 Commercial & Strategic Partnership Management

• Conduct market scans for new local and global payment partners (processors acquirers schemes wallets etc.)

• Support RFP processes for both regional and global PSPs and PMs

• Build robust business cases for onboarding or scaling providers and products (e.g. new acquirers alternative payment methods tokenisation feature)

• Manage global and regional contract negotiation processes in alignment with Legal Procurement and Finance teams

• Collaborate closely with the regional teams on platform cost and budget alignment initiatives
   

 Relationship Management & Partnership reviews

• Own operational cadence with global partners (e.g. Adyen MPGS) leveraging them to drive business and financial performance

• Support preparation and execution of periodic business reviews with key providers

• Align internal and external roadmaps to ensure timely access to new features capabilities and mandates

  Payments Cost Ownership & Optimisation

• Champion the global Cost Per Order (CPO) metric across payments acceptancedriving visibility alignment and accountability across regions and functions. While not owning dedicated resources success in this role depends on influencing roadmaps mobilizing cross-functional teams and leading initiatives that improve cost efficiency at scale

• Forecast and establish global payment cost structures and future performance including for annual budgeting cycles.

• Proactively identify cost-saving opportunities across regions (e.g. routing changes feature adoption commercial renegotiations) and influence regional and local teams to prioritize and execute on them. Escalate when targets are off track and co-develop alternative paths to delivery.

• Identify cost inefficiencies and opportunities through granular analysis of transaction patterns routing strategy improvements and commercial renegotiations.

• Collaborate with Product Operations and Strategy stakeholders to ensure Payments cost initiatives are considered in roadmap planning feature rollouts and partner discussions.

• Compile and present companywide Payments cost performance including influencing factors and key initiatives - in business reviews with senior and executive stakeholders.

Cross-functional Collaboration

• Partner with Product Tech Legal Compliance and Finance to ensure seamless implementation of new contracts and commercial terms

• Align closely with Operational and Strategic counterparts to ensure full lifecycle management of provider relationships

• Feed commercial feedback into Product and Ops prioritization cycle

Qualifications :

• 24 years of experience in payments fintech partnerships or commercial strategyideally in a tech-driven or platform business

• Strong understanding of the global payments ecosystem (PSPs acquirers schemes digital wallets etc.)

• Excellent stakeholder management and contract negotiation skills

• Analytical and structured thinker with experience building data-backed ROI-driven business cases

• Strong communicator able to translate complexity into clear action plans. Fluent in verbal and written English

• Comfortable navigating ambiguous cross-functional environments

Additional Information :

Why Youll Love This Role

Youll join a high-impact global team at the center of Delivery Heros fintech strategy. With exposure to both commercial and operational domains youll shape how payments perform at scale for millions of customers. Plus youll work alongside some of the smartest minds in global paymentsand youll help architect what comes next.

Remote Work :

No

Employment Type :

Full-time