Assistant Manager
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Our Ambassador will:
Support Daily Operations: Assist in managing the day-to-day Front Office Portering and Night Audit functions to maintain service standards efficiency and profitability.
Customer Service Excellence: Help position the hotel as a market leader in personalised customer-focused service.
Team Coordination: Participate in and help run weekly Front Office meetings while maintaining confidentiality on discussed matters.
Guest Experience Management: Supervise guest arrivals and departures to ensure smooth check-in/out and accurate room allocations.
System and Reporting Accuracy: Ensure effective use of the Front Office system maintaining data accuracy and generating necessary operational reports.
Operational Liaison: Coordinate with Maintenance and manage lobby services (car parking portering) to ensure prompt guest service and issue resolution.
Performance Monitoring: Support night audit accuracy assist in preparing monthly reports and handle other tasks as directed by hotel management.
Qualifications :
- Strong user knowledge of Microsoft Office and Microsoft Outlook
- Valid LCQ clean NZ Full Drivers License and Managers Licence.
- Eager to learn and comfortability training.
- Strong organisational skills decision making and excellent presentation.
- At least 1-2 years experience in a Leadership role or similar; PMS: Opera Cloud
- At least 1 year in a leadership role experience within the hotel industry
- Attention to detail
- Strong presentation and organisation skills
- Ability to work in the fast paced environment and be proactive
- Previous hotel or administration experience
- Positive bubbly personality
- Flexibility to work weekends and public holidays
- Projects professional image at all times through personal presentation / interpersonal skills.
Additional Information :
- Learn your Way - Access to Dobeco so you can Earn while you Learn!
- Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage Accommodation Worldwide
- Complimentary meals on shift
- Accors Parental Leave Scheme - up to 12 weeks of Primary Carer leave and up to 2 weeks of Secondary Carer leave
- Access to our Employee Assistance Program
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Fashion Retail
- Hospitality Experience
- Assistant Manager Experience
- Basic Math
- Management Experience
- Math
- Business Management
- Leadership Experience
- Supervising Experience
- Restaurant Management
- Retail Management
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
