Front Office Duty Manager
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Job Location:
Queenstown-Lakes District - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Manage the day to day hotel operations by leading the daily rhythm of our stunning five star hotel:
- Manage all aspects of guest services during your shift;
- Effectively supervise of guest arrivals and departures ensuring that room allocations and check in/check out processes are effective & welcoming;
- Support your team of Guest Service Agents Porters and Concierges empowering them to deliver memorable guest interaction;
- Carry out administration of the hotels systems with accurate and timely reporting.
Qualifications :
You will harness your luxury attitude with humble excellence a distinguished presence and elevated emotional intelligence. Your pride and passion will be complemented by:
- Minimum 2 years experience in a luxury or premium hotel of more than 80 rooms preferred;
- Proficiency in Opera Cloud or other PMS is preferred
- Current LCQ and General Managers Certificate preferred
- Current First Aid Certificate preferred
- Immaculate grooming and personal presentation
- Articulate communication skills and an understanding of luxury guest expectations.
- Full Drivers Licence preferred
- Flexibility to work over a 7-day roster
Additional Information :
Bring passion and dedication to excellence and we will recognise your contribution with a variety of benefits rewards and development opportunities:
- We offer competitive pay plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance anniversary stays with F&B credit to enjoy.
- Receive unparalleled training development and support from Accor leadership training programmes.
- Discounted Hotel stays food and beverage rates and Spa treatments worldwide - for yourself and for friends and family across our entire network.
- Be part of a well-established hotel with a strong reputation for providing exceptional service.
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression within Accor.
- Refer a friend incentive
- Supportive and friendly working environment.
- EAP well-being and mental health supports available progressive policies including 12 weeks paid parental leave and rainbow inclusive policies and practices.
- Take part in social activities and community involvement initiatives through the year.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Detailed Duties:
- Assist in the management of the hotel operation to achieve a reputation as a market leader in customer focused service in the hotels locality.
- Actively manage a key area of the business / port-folio as designated by Hotel Management.
- Manage all aspects of guest services during your shift;
- Effectively supervise of guest arrivals and departures ensuring that room allocations and check in/check out processes are effective & welcoming;
- Support your team of Guest Service Agents Porters and Concierges empowering them to deliver memorable guest interaction;
- Carry out administration of the hotels systems with accurate and timely reporting.
- Full utilisation of the Hotels systems ensuring accuracy of use with commensurate reporting as is required by Hotel Management.
- Assist in the management of guest services including car parking and portering ensuring guest arrivals and departures are as efficient as possible.
- Actively promote and assist in the daily operations of the Food & Beverage functions within the hotel including service setup cleaning and planning.
- Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
- Assist in the operation of an effective night audit function. Accuracy of this daily function being paramount while maintaining customer focus.
- Assist in the preparation of monthly reports commenting on key performance indicators.
- Ensure public areas are clean and well presented with regular monitoring.
- Assistance and liaison with the Reservations function to ensure accuracy in room allocation and maximising of yield.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
- Strive to implement the Accor Vision and demonstrate active use of Accor Values.
- Any other duties as required by your manager / Hotel Management including support/relief in other departments.
30 hours guaranteed varying roster $32.34 p/hr
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
