ServiceNow ITOM Expert

We are seeking a ServiceNow ITOM Expert with strong Site Reliability Engineering (SRE) and Infrastructure Operations experience. This role will primarily focus on designing configuring and implementing ITOM solutions on the ServiceNow platform (Discovery Service Mapping Event Management CMDB Cloud Provisioning & Governance) while also contributing to reliability engineering practices such as automation monitoring and incident management. You will be responsible for managing and resolving the most challenging issues for the ServiceNow SRE team focusing on instance performance reliability and availability. This is a swing shift role (4 days a week- timings from 3PM to 1 AM) and the candidate must be located within the Republic of Ireland.

What you get to do in this role:

• Lead end-to-end design configuration and deployment of ServiceNow ITOM modules: Discovery Service Mapping Event Management Orchestration CMDB.
• Implement Cloud Provisioning & Governance capabilities for automated resource provisioning lifecycle management and compliance across AWS Azure and GCP.
• Configure MID Servers develop custom patterns probes sensors and integrate ServiceNow with monitoring tools (SolarWinds Dynatrace Splunk etc.).
• Maintain CMDB integrity enforce governance policies and align with Common Service Data Model (CSDM).
• Design dashboards event correlation rules and operational reports for actionable insights.
• Conduct workshops gather requirements and translate business needs into scalable ITOM solutions.
• Mentor junior team members and provide technical guidance on best practices.
• Provide relief and sustainable resolution to issues within our infrastructure.
• Conduct root cause analysis of incidents and implement preventive measures.
• Participate in troubleshooting bridges and provide support during critical incidents.
• Use your experience in software development systems engineering and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Design develop and maintain scalable and reliable systems.
• Automate repetitive tasks to improve efficiency and reduce human error.
• Innovate and continuously improve system reliability performance and capacity.

Qualifications :

• 8 years of experience in implementing ITOM and in SRE/Infra Ops roles.
• Servicenow Certifications in ITOM Event Manager Discovery or other products.
• Proven expertise in ServiceNow ITOM modules: Discovery Service Mapping Event Management CMDB.
• Strong knowledge of Cloud Provisioning & Governance within ServiceNow and multi-cloud environments (AWS Azure GCP).
• Proficiency in scripting (JavaScript Python Flow Designer) and API integrations (REST/SOAP).
• Solid understanding of networking virtualization and hybrid architectures.
• Experience with automation and IaC tools: Terraform Ansible Puppet.
• Familiarity with monitoring tools (Splunk Prometheus Grafana) and Kubernetes orchestration.
• ServiceNow certifications: System Administrator CIS-EM CIS-DISC; Cloud Provisioning certification preferred.
• Excellent communication stakeholder engagement and documentation skills.

Preferred Skills

• Cloud Certifications - AWS Azure or GCP.
• Exposure to AI-driven ServiceNow modules (Site Reliability Management Agentic AI LEAP).
•  Experience with CI/CD pipelines and DevOps practices.
•  Knowledge of ITIL processes and Agile methodologie

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time