Support Experience Contact Center Readiness Project Manager

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 06-11-2025

Vacancies: 1 Vacancy

Job Summary

An AppleCare Support Experience Readiness Project Manager is responsible for overseeing cross functional and collaborative readiness activities for disclosed projects tied to our exciting Apple product and service launches and other confidential readiness efforts. The ideal candidate will be curious have a keen eye for business operations have a passion for delivering world class customer support and challenge assumptions while demonstrating a strong work addition the candidate should be able to move efficiently between projects communicate effectively with a variety of audiences in verbal written and presentation forms and gather and analyze information from a variety of stakeholders to support decisions.

Bachelors degree or equivalent experience with 5 years of applicable professional experience
3 years of project or program management preferably in a readiness role
Strong knowledge of AppleCares support processes
Contact Center operations and process experience
Strong organizational and project management skills
Excellent verbal and written communication skills
Ability to maintain and develop relationships within cross-functional teams
Ability to concurrently manage multiple projects across a wide group of stakeholders
High degree of flexibility and ability to react quickly and adapt to shifting priorities
Providing consistent well crafted project updates to Sr. Leadership teams
Partnering with stakeholders in establishing project scope and timelines and tracking progress against goals

Masters degree or MBA is a plus
5 years of project or program management in a readiness role
In-depth knowledge of the product development lifecycle
The ability to think strategically and manage multiple complex initiatives simultaneously
Drafting and aligning on technical requirement to ensure they address the needs of a broad set of users and customers
Excellent leadership skills with the ability to influence and collaborate across technical and non-technical teams
Experience leading design workshops or ideation sessions bringing cross-functional groups together to identify the best solution
Knowledge and experience in an Enterprise or B2B support space

Required Experience:

Bachelors degree or equivalent experience with 5 years of applicable professional experience
3 years of project or program management preferably in a readiness role
Strong knowledge of AppleCares support processes
Contact Center operations and process experience
Strong organizational and project management skills
Excellent verbal and written communication skills
Ability to maintain and develop relationships within cross-functional teams
Ability to concurrently manage multiple projects across a wide group of stakeholders
High degree of flexibility and ability to react quickly and adapt to shifting priorities
Providing consistent well crafted project updates to Sr. Leadership teams
Partnering with stakeholders in establishing project scope and timelines and tracking progress against goals

Masters degree or MBA is a plus
5 years of project or program management in a readiness role
In-depth knowledge of the product development lifecycle
The ability to think strategically and manage multiple complex initiatives simultaneously
Drafting and aligning on technical requirement to ensure they address the needs of a broad set of users and customers
Excellent leadership skills with the ability to influence and collaborate across technical and non-technical teams
Experience leading design workshops or ideation sessions bringing cross-functional groups together to identify the best solution
Knowledge and experience in an Enterprise or B2B support space

Required Experience:

Key Skills

Bilingual
Linux Administration
Documentation
LNG
Entry Level Finance

Apply Now

About Company

Apple

Ask Siri to name the most successful company in the world and it might respond: Apple. And it's not just out of familial pride. Apple consistently ranks highly in profit, revenue, market capitalization, and consumer cachet. In 2018, the company became the first reach a trillion dollar ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click