Process Associate Triage Team- Hybrid Atlanta GA

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Process Associate Triage Team

In this role you perform data entry monitor email boxes interact with staff and field resources set up claim assignments keeping with defined guidelines review and forward communications. Candidates work partly at Genpacts Sandy Spring office and partly at home. Hours are 9am-6pm EST. Ability to work overtime nights and weekends when workload increases.

Responsibilities

Resolve customer complaints via phone email and/or mail.

Use telephones to reach out to customers to verify information handle inquiries and manage accounts.

Greet customers warmly and ascertain problems or reason for calling.

Cancel or open accounts.

Clear communication skills.

Ability to adapt to changing processes empathize and exhibit patience.

Ability to work independently and partner with team members to resolve customer accounts.

Monitor email and other work queues

Set up claims in the designated systems following defined procedures

Follow up communications with resources relating to claims dispatch review settlement

Perform data entry upload various files and review record updates pertaining to various stages in the claim life cycle

Create process documentation to capture steps best practices learnings etc. to create knowledge repository

Forward setup and stage various work related to dispatching and credentialing resources

Maintain communication channels with other functions and Ops teams

Monitor caseloads and adjust when needed

Establish periodic and frequent communications with clients and inside staff to discuss changes and updates to claim handling protocols

Provide status updates on individual claims as requested by client

All other tasks assigned within the unit

Qualifications we seek in you!

Minimum Qualifications

Associates degree in field with skills transferable to position OR combination of two years in college education and experience relevant to position OR two years of relevant work experience.

Ability to learn and use various company software systems in day-to-day tasks

Excellent customer service skills

Organizational and negotiating skills

Proficient in MS Office (Word Excel PowerPoint)

Good oral written communication and interpersonal skills

Ability to multi-task set priorities and effective time management

Professional and courteous demeanor and ability to collaborate with a team

Effective phone presentation with ability to efficiently build connects deliver information and respond to questions of a varying nature

Data entry skills

Analytical and problem-solving skills

Preferred Qualifications/ Skills

High tech-savvy with demonstrable experience with data entry and workflow / claim software applications etc.

Past administrative experience in the property insurance or construction industries

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

The actual offer reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.