Director Customer Service
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Job Location:
Dubuque, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
The Director of Customer Service oversees the day-to-day functions of the Customer Service Teams. The Director of Customer Service collaborates closely with numerous departments including operations sales and management to ensure exceptional customer experiences. Providing best-in-class experiences to our drivers and customers ultimately increases customer satisfaction improves compliance metrics and establishes a foundation for sustained growth with new and existing clients.
Duties & Responsibilities
Duties & Responsibilities
- Actively coaches and trains current employees to enhance knowledge of key systems including AS400 Netgraph PCMiler ORBCOMM etc.
- Oversees the daily operations of assigned region accounts and Customer Service Representatives.
- Collaborates closely with operations to ensure drivers and driver leaders comply with the policies and procedures of each customer.
- Ensures appropriate teams have plans of action to improve customer compliance and on time delivery.
- Develops and implements customer service strategies and initiatives that align with the companys goals and enhance the overall customer experience.
- Develops and maintains strong relationships with key clients serving as a primary point of contact for their needs and requirements.
- Analyzes customer feedback trends and metrics to identify areas for improvement and develop action plans toenhance customer satisfaction.
- Collaborates with the commercial team to identify opportunities based on network needs.
- Creates a positive environment for drivers customers and employees.
- Other duties as assigned including proactively assisting others in achieving the organizations objectives.
- High school diploma or equivalent paired with relevant professional experience.
- Bachelors Degree in Transportation/Logistics/Supply Chain or a related field is preferred.
- Three to five years of transportation related experience is required.
- Previous experience leading a team within a supervisor or manager position is preferred.
- Ability to process information with high levels of accuracy and energy.
- Computer proficiency and ability to navigate between multiple programs.
- Demonstrates an All In To Win attitude and displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.
Required Experience:
Director
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Hirschbach Motor Lines: Delivering Excellence in Transportation Solutions Across North America - Choose our veteran-owned, award-winning trucking company.
