Customer Service Assistant (CS26-132)

Customer Service Assistant (CS26-132)

Overview

To build on a strong foundation of achievement and contribute to the realization of its ambitious institutional goals Southern Illinois University Edwardsville (SIUE) invites applications for the position of Customer Service Assistant (CS26-132). As a premier metropolitan university SIUE is committed to advancing social and economic mobility while shaping the workforce of the future. Grounded in a comprehensive broad-based education and enriched by hands-on research opportunities SIUE equips its students with the knowledge and skills needed to succeed in a global marketplace and positively impact their communities.

Why SIUE

Employing more than 2400 faculty and staff members SIUE is one of the largest employers in the Metropolitan St. Louis area. A study by SIUE School of Business faculty shows the University has a $471 million annual economic impact on the region. Each year the Universitys presence generates almost 9000 additional jobs and more than $250 million in labor income for the area.

What You Will Do

• Process requests for academic and internal transcripts from advisors staff and governmental investigators.

• Prepare correspondence related to transcript and enrollment certification processing.

• Oversee transcript production through Parchment Inc. research and resolve ordering issues and facilitate accurate student matching.

• Print transcripts and process FedEx requests placed through the Parchment ordering site and serve as liaison between SIUE and Parchment Inc.

• Prepare documents requested by subpoena for legal counsel and manage scanning quality assurance and linking of transcript and certification requests using Perceptive Content software.

• Complete degree and enrollment verifications through DegreeVerify phone certifications and written requests for loan deferments employers embassies scholarships military athletics and insurance.

• Explain transcript enrollment and registration policies; handle customer inquiries and complaints; and process registration changes curriculum adjustments bio/demo updates and CougarNet PIN resets.

FLSA: Non-Exempt

1. High school diploma or equivalent.
2. Any one or combination totaling eighteen (18) months from the following categories:
   1. college coursework in any discipline as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year (12 months)
      • Associates Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
      • Bachelors degree (120 semester hours) equals three (3) years (36 months)
   2. responsible work experience in customer services public relations office administration business and financial operations healthcare administration or other closely related experience

Civil Service Information:Civil Service Application - FAQs

Application Instructions:How to Apply - Step by Step

Illinois Residency Requirement:Pursuant to the State Universities Civil Service System out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

Illinois residency requires proof of a valid Illinois Drivers License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days is grounds for immediate separation.

Classification: State Universities Civil Service System Classification Number: 4807 SUCSS Classification Title. For more information on Civil Service classifications please visit the State Universities Civil Service System website at: Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes at a minimum a copy of the veterans DD214/DD215 form (Department of Defense) NGB22 form (National Guard) or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit please refer to theGuide for Veteran Document Verification.

Pre-Employment Screening: All external candidates who receive a job offer will be required to undergo pre-employment screening for this position. The screening process will encompass a criminal background check and where applicable other background checks such as a drug screen verification of employment and education or licensure/certification reference checks and/or checks with relevant government registries. Please note that all job offers are contingent upon successful completion of the required screening process.

Work Authorization Information:SIUE will only employ those who are legally authorized to work in the United States and visa sponsorship for this position will not be provided. International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status.

Accommodation:If you are unable to utilize our online application system and need to request an accommodation please reach out to us at or via email at:

EEO Statement

Southern Illinois University Edwardsville is an equal opportunity employer and thus prohibits discrimination against employees applicants for employment and students on the basis of age color disability marital status national origin race religion sex sexual orientation or veterans status.

We value your interest and look forward to reviewing your application. For questions or more information please email.