Multifamily Portfolio Manager
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Job Summary
COMPANY SUMMARY
Empire State Realty Trust Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased top of tier modernized amenitized and well-located office retail and multifamily assets. ESRTs flagship Empire State Building the Worlds Most Famous Building features its iconic Observatory ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisors 2025 Travelers Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of September30 2025 ESRTs portfolio is comprised of approximately 7.8 million rentable square feet of office space 0.8 million rentable square feet of retail space and 743residential units. More information about Empire State Realty Trust can be found at and by following ESRT on Facebook Instagram TikTok X and LinkedIn.
POSITION SUMMARY
The Multifamily Portfolio Manager will develop and lead property operations strategies supervise on-site building staff and superintendents coordinate maintenance and capital projects of the designated multifamily real estate portfolio. This role ensures that properties are managed efficiently profitably and in alignment with ownership objectives. The Manager acts as a liaison between on-site property teams and Asset Management translating strategic goals into actionable plans.
This individual will also play a crucial role in collaborating with senior leadership contributing significantly to the growth of ESRTs multifamily portfolio. The success of this hire will be marked by their ability to adeptly establish robust processes and a strong team for effective property management.
RESPONSIBILITIES
- PORTFOLIO OVERSIGHT:
- Direct and oversee day-to-day operations for ESRTs residential properties to deliver best-in-class resident experiences
- Establish operational policies procedures and performance standards to ensure consistency across the portfolio
- Supervise on-site teams including Resident Managers Superintendents and maintenance personnel ensuring adherence to ESRT service and operational standards
- Develop and implement preventative maintenance programs and safety protocols
- Identify opportunities to improve efficiency and reduce operating costs during and after transition
- Oversee bidding procurement and performance of vendors and contractors to achieve high-quality results at competitive costs
- Coordinate and manage capital improvement projects in collaboration with Asset Management and Construction teams and present ROI analysis and recommendations to senior leadership
- Uphold ESRTs standards of presentation cleanliness and functionality for all residential buildings and amenities
- Establish service benchmarks and KPIs for resident satisfaction maintenance response times and operational excellence
- Respond to escalated resident issues and emergencies with professionalism and urgency
- Ensure properties comply with all regulatory requirements including DOB DHCR OSHA and fire safety regulations
- Maintain all required certificates permits and operational documentation
- Oversee regular inspections safety meetings and compliance audits
- FINANCIAL MANAGEMENT:
- Assist in the development and execution of annual operating budgets
- Review monthly financial statements and variance reports
- Support the acquisitions team in underwriting and conducting due diligence for multi-family assets to ensure accuracy and compliance with investment criteria
- LEASING AND MARKETING:
- Support leasing and marketing strategies to drive occupancy rent growth and enhance resident experience
- Take part in development of pricing recommendations lease approvals and online marketing strategies
WHAT SUCCESS LOOKS LIKE
- Seamless operational transition with no disruption to resident experience
- Consistent delivery of high-quality service and maintenance standards across all properties
- Effective budget management and expense control resulting in improved margins
- Strong motivated on-site teams aligned with ESRT culture and performance expectations
- High resident satisfaction scores and reduced complaint response times
REQUIRED SKILLS / ABILITIES
- Strong knowledge of NYC building operations codes and compliance (DOB DHCR Local Laws etc.)
- Demonstrated ability to manage budgets control expenses and oversee capital projects
- Experience developing operational processes and leading transitions or organizational changes
- Strong leadership communication organizational and problem-solving skills
- Proficiency in Microsoft Office Suite Yardi and building systems software
EDUCATION & EXPERIENCE
- Minimum 10 years of experience in multifamily property management or operations experience with at least 5 years in a supervisory/managerial role overseeing multiple sites or large teams
- Experience in managing in-house property management. Proven leadership skills with experience effectively building managing and motivating a team
- Excellent work ethic integrity and professionalism with the ability to be an effective representative of ESRT in the broader market
- Strong financial analytical strategic planning skills with experience in developing managing budgets and reporting against financial forecasts
- Ability to quickly digest and process information to make smart thoughtful decisions
- A results-oriented approach capable of enhancing processes and offering insightful feedback to drive ongoing improvement.
- Excellent verbal and written communication skills
- Positive service-oriented attitude characterized by a collaborative demeanor proactivity and excellent follow-through to build and sustain respectful and productive working relationships with colleagues and clients actively embracing and contributing to an inclusive and diverse work environment
- Experience operating and thriving in an entrepreneurial environment
- Occasional travel will be required to properties outside of NYC
- High degree of accountability and ownership demonstrating reliability and commitment.
- Knowledge of NYC regulatory requirements for multifamily assets
- Experience and interest in evaluating and implementing PropTech solutions
- Undergraduate degree from an accredited institution.
PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
WHAT YOU CAN EXPECT
- At ESRT like our tenants our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work Certified employer we are committed to maintaining our positive work culture where employees are engaged and can grow and addition ESRT employees embody our Company Culture & Success Factors -
- Adaptable you are a self-starter whos able to quickly digest and execute new processes to work both collaboratively and independently
- Dynamic you are solutions-oriented aim to improve processes and implement efficiency and offer insightful feedback to improve ESRT
- Dependable you take a strong sense of ownership and accountability over your work
- Passionate you keep up with industry trends and are excited about the potential to propel the industry forward with a roll-up-your-sleeves attitude
- Curious you consistently look for new ways to work smarter not just harder
- Ethical you treat others with respect act with integrity in how you perform your work and embrace our collaborative culture
- Positive you possess a service-oriented attitude with excellent follow through
BENEFITS
- Competitive base salary and bonus
- Health/Dental/Vision insurance
- Company sponsored Life AD&D STD (with Salary Continuation) and LTD Insurance
- Voluntary Enhanced LTD Program
- Voluntary Hospital Accident and Cancer Programs
- 401(k) with 100% match up to 5%
- Paid parental leave
- Pre-tax transit accounts
- Employee Assistance Program for emotional financial and legal support
WELL-BEING
- Generous paid time off
- Flex remote work time
- Flex Summer Fridays
- Employee engagement programs
- Volunteer time off
- Continuing education
- Complimentary Empire State Building Observatory access
- Complimentary gym membership and other wellness benefits
- Employee Discount Programs
$150000 - $200000 a year
Salary is based on several factors including but not limited to education work experience job location size of property where applicable and/or addition to your base salary ESRT provides discretionary annual bonuses.
ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity innovation and the success of our business. We do not discriminate based on race religion color creed national origin sex sexual orientation gender identity or expression reproductive choices age marital status veteran status disability status pregnancy parental status caregiver status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Project / Program Management
- Project Portfolio Management
- Portfolio Management
- Credit Analysis
- Banking
- Pricing
- Analysis Skills
- Project Management
- Financial Analysis
- Budgeting
- Property Management
- Contracts
About Company
Discover modern office spaces at the Empire State Building, featuring top-tier amenities and energy efficiency that attract top tenants from diverse industries.
