Customer Experience Researcher
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview:
Kaeppel Consulting is seeking an experienced Customer Experience (CX) Researcher to lead user and stakeholder research for a high-impact engagement with a confidential client. The ideal candidate has a strong background in qualitative and quantitative research methods journey mapping and translating insights into actionable recommendations. This is a hybrid opportunity based in San Antonio TX with an expected duration of 612 months.
Responsibilities:
- Design and execute research plans including interviews surveys and usability testing.
- Gather insights to inform design and strategy decisions across customer touchpoints.
- Develop personas empathy maps and detailed journey maps to visualize findings.
- Collaborate closely with designers writers and business stakeholders.
- Present findings and recommendations to leadership in a clear compelling way.
Qualifications:
- Bachelors degree in Human-Centered Design Psychology or related field (Masters preferred).
- 5 years of experience conducting end-to-end research for customer experience or UX projects.
- Proficient in user research tools (e.g. Dovetail UserTesting Optimal Workshop).
- Strong communication and storytelling skills.
- Experience working with public sector or enterprise clients is a plus.
Kaeppel Consulting is seeking an experienced Customer Experience (CX) Researcher to lead user and stakeholder research for a high-impact engagement with a confidential client. The ideal candidate has a strong background in qualitative and quantitative research methods journey mapping and translating insights into actionable recommendations. This is a hybrid opportunity based in San Antonio TX with an expected duration of 612 months.
Responsibilities:
- Design and execute research plans including interviews surveys and usability testing.
- Gather insights to inform design and strategy decisions across customer touchpoints.
- Develop personas empathy maps and detailed journey maps to visualize findings.
- Collaborate closely with designers writers and business stakeholders.
- Present findings and recommendations to leadership in a clear compelling way.
Qualifications:
- Bachelors degree in Human-Centered Design Psychology or related field (Masters preferred).
- 5 years of experience conducting end-to-end research for customer experience or UX projects.
- Proficient in user research tools (e.g. Dovetail UserTesting Optimal Workshop).
- Strong communication and storytelling skills.
- Experience working with public sector or enterprise clients is a plus.
Required Experience:
Manager
Key Skills
- Intelligence Community Experience
- Python
- Spss
- Microsoft Word
- R
- Regression Analysis
- Windows
- Stata
- Microsoft Powerpoint
- Research Experience
- Data Modeling
- Writing Skills
About Company
LEARN MORE ABOUT US Example Clients Wal-Mart Google Farmers Kemper TIAA Why Kaeppel? Our job is to equip our clients with the resources they need to exceed their performance goals. We enhance their success by equipping them with transferable skills and knowledge they can use even afte ... View more
