Agile Product Owner Director PBM Operations BPO Hybrid

Summary:

Express Scripts Business Product Operations (BPO) team serves as a liaison between business and technology to ensure capabilities support complex large-scale implementations new product/product enhancements and client commitments. This position is responsible for BPO technical capabilities with a primary focus on client specific technological needs which includes management oversight and implementation of enterprise-wide large-scale cross-functional initiatives or as a primary stakeholder to those initiatives. The BPO is responsible for business capabilities oversight and delivery data governance and stewardship pharmacy regulatory and telecommunication compliance and supporting business stakeholders across the role is responsible for supporting the clinical and benefit tool optimization aligning standards supporting client needs and maintaining benefit tools (Benefit Explorer Benefit Administrator Benefit Testing Tool etc.).

This position is also responsible for managing all aspects of a BPO team including collaboration with portfolio management on technology capacity and resource allocation daily interface with Technology Product Owners (TPO) leveraging Agile methodology appropriate escalation with business and technology informed and collaborative relationships with business stakeholders and all levels of the technology organization. The BPO serves as a trusted advisor to clients and internal business and is expected to have a deep working knowledge across a broad ecosystem of technology capabilities and interconnections between tools.

Responsibilities:

• Ensure all interactions with clients are clear concise and easily understandable.
• Identify define advocate prioritize communicate and manage the execution ofcorporate-wide business specific initiatives requiring technology enablement.
• Collaborate cross-functionally across business areas to ensure initiatives are prioritized planned and delivered appropriately & timely while aligning to enterprise goals and addressing obstacles.
• Directly and indirectly manage teams to achieve expected deliverables across multiple functions domains and sub-domains.
• Manage all BPO team responsibilities including staff training and development. Develop coach and grow the team - fostering a positive team environment while maintaining a high degree of accountability and service delivery.
  • Ensure initiative testing plans are effective and complete and support post deployment review.
  • Work closely with business leaders to ensure that business value justifications align to the Value Based Prioritization process.
• Mitigate escalations/concerns/issues identify accountability and back up/alternate strategies to deliver timely solutions to the business.
• Represent the BPO organization in client meetings and large-scale strategic efforts providing system knowledge innovative thinking and thoughtful contributions to support innovative solutions.
• Represent the enterprise in a professional manner while actively serving as an expert externally as needed.

Qualifications:

• Must be able to clearly and effectively convey information to stakeholders or clients and understand their needs. Ability to effectively identify detailed requirements and establish an understanding of expected outcomes.
• Strong interpersonal skills including the ability to build and maintain relationships work well in a team and influence others.
• Strong leadership experience overseeing a multi-functional team including people leaders.
• Large cross-functional project management experience requiring significant technology engagement.
• Ability to effectively prioritize work quickly identify impacts of competing and upcoming projects and initiatives and manage accordingly.
• Demonstrated ability to develop and maintain strong cross-functional relationships.
• Strength in influencing and communicating effectively with multiple audiences and at all levels of the organization.
• Keen eye for process improvement with the ability to articulate and act upon interdependencies and redundancies to ensure resource efficiency and minimize duplication of effort.
• Proven self-starter able to solve complex challenges with minimal guidance or day-to-day direction.
• Maintain knowledge base on new technology trends solutions and techniques and protocols.
• Bachelors Degree preferred.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

We want you to be healthy balanced and feel secure. Thats why youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs visit Life at Cigna.

About Evernorth Health Services

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.