At Suncorp were committed to being there for our customers in the moments that matter most.

The Suncorp NZ team currently has an opportunity available for an Intermediary Conduct Lead and were looking for an experienced and passionate professional who is committed to driving best practice conduct and professional standards across our intermediary this role youll support the development implementation and continuous improvement of intermediary conduct frameworks policies and controls to ensure fair outcomes for our customers and partners. If you thrive on influencing positive change engaging with stakeholders and ensuring strong governance and compliance wed love to hear from you!

Why Youll Love Working at Suncorp

When you join Suncorp youre not just taking on a job - youre embarking on a career with a company that values your growth well-being and success. Heres what we offer:

Salary: Competitive Annual Salary Performance Based Incentives
Leave Benefits: Annual leave Flexible leave Personal leave Loyalty leave and Parental leave (20 weeks full pay or 40 weeks half pay)
Hybrid Working: Work where you thrive with our flexible blend of on-site and at-home work arrangements
Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally
Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI Shannons Apia & more as well as offers from over 400 top retailers
Reward & Recognition Programs: We celebrate your hard work and achievements!
Career Development: We prioritise your professional growth offering ongoing training development opportunities and the support you need to reach your full potential
Reputable Employer: National trusted company with an inclusive and diverse workplace
Community Engagement: Involvement in charity events like Spirit to Cure

What Youll Do

Manage the Vero Intermediary Conduct Register
Chair the Vero Intermediary Conduct Committee ensuring regular meetings are held actions completed and issues resolved
Document conduct issues and initiatives for leadership teams and relevant forums
Provide regular reporting on conduct programs monitor progress against milestones and take action to ensure timely delivery
Own and maintain the Vero Intermediary Conduct Framework ensuring it remains current with internal and external requirements
Support and promote the development of professional frameworks to improve broker and partner conduct and standards
Engage and influence Leaders to ensure awareness and readiness for regulatory and conduct changes
Develop and deliver plans in response to regulatory and conduct requirements
Ensure good customer outcomes through delivery of best practice conduct and professional standards
Oversee broker and partner conduct controls compliance practices and adherence to regulation
Identify training needs for intermediaries and internal stakeholders and deliver effective training solutions
Collaborate with stakeholders to identify and address conduct and professional standards gaps
Build and maintain strong relationships across Business Consumer Risk and Legal teams as well as with brokers and industry partners

What Youll Bring

Relevant General Insurance industry experience (minimum 5 years)
Strong knowledge and understanding of insurance sales and operations practices
Experience in conduct compliance or risk (desired)
Degree in Commerce or Business (desired)
ANZIF qualification (desired)
Commitment to delivering good customer outcomes and high-quality solutions within required timeframes
Excellent interpersonal communication (written and verbal) and presentation skills
Strong negotiation facilitation and influencing capabilities
Confident decision-making critical thinking and attention to detail
Ability to identify opportunities for improvement and implement effective change
Strong organisational skills with the ability to manage multiple priorities
Understanding of relevant industry legislation and general insurance market dynamics
Proven ability to work collaboratively across teams and seniority levels
Technical proficiency and ability to quickly grasp new systems and processes

If this sounds like the opportunity you have been looking for apply today. Chase the sun apply online today.

At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.

Advertised: 04 Nov 2025 New Zealand Daylight Time
Applications close: 14 Nov 2025 New Zealand Daylight Time