Cutomer Service Agent Hybrid

Are you passionate about providing outstanding customer service and building genuine connections with people Were looking for enthusiastic and motivated individuals to join a growing customer contact centre team in Dublin City Centre. This is a Permanent Full-Time Hybrid position offering full paid training and the opportunity to grow your career in a fast-paced supportive and people-focused environment.

Youll play a vital role in assisting customers with a range of services from membership and insurance enquiries to providing support coordination and product sales. Whether your strengths lie in service sales or problem-solving theres room for you to shine and progress.

Whats on offer:

• Competitive Salary with uncapped commission for Sales based roles
  
• Additional pay for Shift work Sundays and Bank Holidays
  
• Annual leave plus additional 2 days
  
• Excellent pension contribution
  
• Hybrid working option once initial training is completed
  
• Discounted Health Insurance and Gym Membership
  
• Fully paid Maternity Paternity and Adoptive leave
  
• Income protection and Life insurance Discounted car insurance
  

Deliver a consistently high level of customer service across phone email and webchat channels.

Manage incoming and outgoing calls efficiently resolving queries and providing accurate information to customers.

Support customers with services such as insurance membership and customer assistance ensuring a professional and friendly experience on every contact.

Identify customer needs and promote suitable products and services to meet targets.

Work collaboratively with team members to achieve individual and departmental KPIs.

Escalate complex or sensitive cases appropriately to senior colleagues or supervisors.

Ensure compliance with company procedures and regulatory guidelines.

Participate in ongoing process improvements and contribute ideas that enhance the customer experience.

Work flexible shifts typically Monday to Friday with some weekend availability depending on role rotation.

About You

At least 1 year of experience in a contact centre or customer-facing role such as Hospitality or Retail

A strong work ethic positive attitude and results-driven mindset.

Excellent communication and interpersonal skills.

The ability to adapt quickly learn new systems and take feedback constructively.

Attention to detail and commitment to maintaining high-quality standards.

A collaborative team-oriented approach with a proactive attitude.

(For sales-focused roles) A passion for achieving targets and exceeding expectations.

(Desirable) Insurance qualifications such as APA or CIP or a willingness to work towards them.