IT Asset Coordinator
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Job Location:
Monthly Salary:
Posted on:
15 days ago
Vacancies:
1 Vacancy
Job Summary
Company:
Finning CanadaNumber of Openings:
1Worker Type:
PermanentPosition Overview:
Reporting to the IT Asset Manager the IT Asset Coordinator is responsible for supporting the lifecycle management of IT assets across the organization. This includes tracking auditing and maintaining accurate records of IT assets to ensure compliance optimize usage and support strategic decision-making. The role works closely with procurement IT support and finance teams to ensure assets are properly acquired deployed maintained and retired. The coordinator plays a key role in optimizing asset utilization and supporting the organizations IT governance framework.Job Description:
Responsibilities:
IT Asset Procurement Deployments & Reclamations
Responsible for managing IT hardware assets including but not limited to laptops desktops mobile phones tablets etc.
Assist in the tracking and management of all IT asset throughout its operating life.
Collaborate with IT support teams to ensure timely updates to asset records during deployments and repairs.
Coordinate the receipt tagging deployment and disposal of IT equipment.
Collaborate with vendors to manage warranty claims and repairs ensuring timely resolution and adherence to service agreements.
Investigate and recover dark and under-utilized devices
Continuous Process Improvement
Mobility Management Requests & Incidents
Manage mobile device inventory including smartphones tablets and mobile hotspots ensuring proper assignment configuration and return processes.
Perform management & administration of Mobile Device Management (Intune) and Apple Business Management (ABM).
Monitor mobile data usage across the organization identify anomalies or overages and work with users and vendors to resolve issues.
Assist in managing mobile carrier accounts and plans ensuring cost-effective usage and contract compliance.
Analyze asset and data usage data and recommend optimized and compliant usage.
Oversee mobile device kitting and accessory procurement
ServiceNow IT Asset Management (ITAM)
Manage incidents & requests queue in ServiceNow
Maintain and update IT asset records with accurate data
Process PC Mobile Device and accessory requests in Service Now
Participate in the evaluation and implementation of ITIL best-practice operational processes
Knowledge Base (KB) and Service Request (SR) creation and updates
Education & Experience:
Post-secondary education in Information Technology Business Administration or a related field.
ITIL Foundation certification or equivalent knowledge.
2 years of experience in IT asset or mobile device management.
Experience managing mobile carrier accounts and analyzing data usage trends.
Advanced in all aspects of the MS Office applications with an emphasis in Excel Outlook and Word
Knowledge:
Familiarity with IT asset management tools (e.g. ServiceNow Lansweeper) and mobile device management (MDM) platforms (e.g. Intune Apple Business Manager).
Knowledge of procurement inventory control and lifecycle management best practices.
Working knowledge of device encryption technology anti-virus anti-spam anti-malware software technologies
Specific Skills:
Strong time management skills with the ability to manage multiple tasks and competing priorities while maintaining a strong attention to detail
Skilled in resolving issues efficiently maintaining professionalism under pressure and ensuring customer satisfaction through clear communication and empathy.
Able to communicate clearly and professionally with stakeholders at all organizational levels and trusted to convey sensitive information with discretion clarity and professionalism.
Strong analytical skills with the ability to assess complex data identify patterns and develop effective solutions.
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
IC
Key Skills
- Computer Hardware
- IT Experience
- Mac Os
- Avaya
- Mobile Devices
- Windows
- Help Desk
- IT Support
- Order Fulfillment
- Project Coordination
- Google Suite
- Troubleshooting
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
