Lead Data Analyst (Operations)
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Job Location:
Medford, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
About Agero:
Wherever drivers go were leading the way. Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology strengthening our clients relationships with their customers. As the #1 B2B white-label provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others. Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually. Agero a member company of The Cross Country Group is headquartered in Medford Mass. with operations throughout North America. To learn more visit For technical and other select roles your first day will be spent at our HQ in Medford MA to facilitate a smooth onboarding experience. Willingness to travel is required as you may need to attend on-site team meetings from time to time.
Role Description and Mission:
The Lead Data Analyst (Operations) is at the forefront of data-driven initiatives for the group acting as a linchpin between raw data and actionable insights. This position dissects complex datasets identifies patterns and leverages those insights to drive business growth. Collaborates closely with various internal and external stakeholders helping them understand the data and how this information can shape future strategies.
Key Outcomes:
- Advanced Analytics: Develop and deploy advanced analytical models to improve our understanding of Network supply and demand identify operational inefficiencies and deliver actionable recommendations to leadership
- Performance Monitoring: Implement real-time dashboards and reporting to track and assess Network performance against established metrics
- Network Strategy Innovation: Challenge the status quo and be willing to propose and test new strategies for increasing competition and engagement within our service provider network
- Stakeholder Feedback Analysis: Analyze feedback ratings and reviews from multiple sources and stakeholders to gain insights into service quality customer satisfaction and provider satisfaction identifying actionable insights for improvement
- Service Provider Insights: Develop operational and performance data to generate actionable insights and recommendations for 3rd party service providers enabling them to enhance their service delivery optimize processes and align more closely with organizational objectives
- Capacity Analysis and Modeling: Analyze the capacity of our Network identifying gaps weaknesses and opportunities to improve operational efficiency and service quality making recommendations for Network recruiting retention and optimization
- Testing: Leads test and pilots for process changes as a a result of analysis and communicates the results and recommendations to all areas of management
- Subject matter expert: Serves as an internal data analytics expert by ensuring consistency in data analysis methodologies and sharing of best practices
Skills Education and Experience:
- BA/BS Degree or equivalent experience. Degree that emphasizes data analysis and communication (e.g. computer science social sciences physical sciences math engineering or statistics) preferred
- 5 years of business and data analysis experience
- Excellent communication and presentation abilities
- Strong problem-solving skills and business acumen
- Experience with data management specifically with validating and auditing data and reports from multiple systems
- Demonstrated project and task management capability
- Past experience with BI Google Workspace and CRM Tools
- Proficiency in SQL and working with relational databases is required
- An analytical professional with attention to detail and high standard of performance excellence
Hiring In:
United States: Arizona California Florida Georgia Illinois Massachusetts Michigan New Hampshire New Mexico North Carolina Tennessee Virginia
The anticipated closing date to submit applications for this role is December 20th 2025.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location experience job related skills and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero youll find a workplace where your unique perspective is not just welcomed its celebrated. We believe that our differences make us stronger and were committed to creating an environment where every employee feels a sense of belonging. If youre looking for a company that values your individuality provides opportunities for growth and champions open communication Agero is the place for you. Join our team and help us drive the future of driver assistance while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Ageros innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being encourage personal development and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare dental vision disability life insurance and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off paid sick leave and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year paid sick leave and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through lifes milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
IC
Key Skills
- Data Analytics
- Microsoft Access
- SQL
- Power BI
- R
- Data Visualization
- Tableau
- Data Management
- Data Mining
- SAS
- Data Analysis Skills
- Analytics
About Company
Agero is working with leading vehicle manufacturers and insurance carriers to drive the next generation of roadside assistance technology forward. An established industry leader, we’re putting technology front and center in our transformative digital roadside platform powered by SF-ba ... View more
