Customer Support associate (Rotational shift)
Share
Job Location:
Monthly Salary:
Posted on:
17 days ago
Vacancies:
1 Vacancy
Job Summary
ABOUT TIDE
At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.
Tide is transforming the small business banking market with over 1.6 million members globally across the UK India Germany and France. Using advanced technology all solutions are designed with SMEs in mind. With quick onboarding low fees and innovative features we thrive on making data-driven decisions to help SMEs save both time and money.
Tide facts:
- Tide is available for UK Indian German and French SMEs
- Over 1.6 million members: 800000 UK and 800000 in India and growing rapidly
- Over $200 million raised in funding
- Over 2500 Tideans globally - were diversity champions!
- We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram and New Delhi India
ABOUT THE TEAM
As a Customer Support Associate you would be helping businesses across the UK to become success stories every day. Youll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support every day of the year. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks.
ABOUT THE ROLE
We are looking for someone who is proactive and not afraid to take on new challenges. Putting the customer at the centre of everything you do plays a key role in our success. Youd be a great fit if you are willing to take responsibility if you are energetic and reliable and if you are ready to demonstrate high ethics and morale working as an integral part of our team.
- Leading direct communication with customers over chat and email and whenever needed - over the phone (perform outbound calls to customers when requested by them.
- Following established procedures and guidelines but also participate in creating new processes or improving the existing ones.
- Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction Volume Contribution Quality Assurance).
- Getting to grips with tough banking challenges like unfamiliar transactions missing payments and direct debits.
- Helping mentor new members of the team and support them with your wisdom and experience and help out with common back office tasks.
- Going through multiple tailor-made trainings and courses to help you elevate your skillset and knowledge and make the next step in your career with Tide.
- Working on night shifts weekends and holidays included based on a schedule that takes into account your preferences but also meets the needs of the business
- Role is for a team that operates 24/7 and would include rotational shifts
WHAT ARE WE LOOKING FOR
- You are comfortable talking to customers (phone chat email) and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must!
- You have 1-4 years of experience as a customer support associate
- You are willing to handle customer requests via chat phone or email
- You enjoy finding novel ways to solve difficult problems
- You are always on the lookout for recurring issues and help create new workflows to solve them
- You are comfortable using industry tools like Kustomer GSuite and Jira
- You have excellent spoken and written English skills (C1 or higher)
- You are proactive ready to take decisions and have strong organisational skills and morale
- You have relevant experience working in customer service
- Having finance industry experience is considered an asset
- Graduation is a mandatory consideration to apply for this role
WHAT YOU WILL GET IN RETURN
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities
TIDE IS A PLACE FOR EVERYONE
At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.
We are One Team and foster a transparent and inclusive environment where everyones voice is heard.
At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.
- Tide doesnotcharge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on ourCareers Pageand applications should be submitted through this channel.
- Communication from Tide will only come from an official@tide.coemail address.
- Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf.
If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at
Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process.
You personal data will be processed by Tide for recruitment purposes and in accordance withTides Recruitment Privacy Notice.
Required Experience:
IC
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
About Company
All your business finance needs in one app, from banking to credit. Join over 1 million SMEs worldwide, and get back to doing what you love.
