Claims Consultant Group Multi Claims

At TAL were all about people - helping Australians through some of lifes toughest moments. As a Claims Consultant you will manage a portfolio of life insurance claims across IP/TPD multi funds and related benefits. Youll play a key role in supporting our customers when they need us most managing the portfolio with care empathy and confidence.

In this role you will:

• A key focus of this role involves providing a best-in-class customer and client (e.g. advisers trustees fund administrators) experience including regular communication in relation to the status of claims and managing expectations to deliver on quality health and claim outcomes. 
• Independently managing a portfolio of TPD and IP claims end-to-end
• Assess analyse calculate and finalise claims payments
• Active engagement of external treating doctors rehabilitation consultants as well as in house medical and legal specialists and delivering timely outcomes for our customer
• Provide exceptional customer service in accordance with our philosophy policy and claims procedures
• Participate in case conferences peer case discussions and instructing third party service providers
• Contributing to team and company initiatives that make a difference to our customers and our people.

Qualifications :

• Significant experience managing group life insurance claims assessment ideally across all products or income protection claims with a DA OR a strong background in managing end-to-end workers compensation claims with an allied health or legal degree
• Strong knowledge of legislative regulatory and industry frameworks (Life Insurance Code of Practice Privacy etc.).
• Qualification in legal or allied health will be highly regarded
• Excellent communication skills with the ability to build trust and manage expectations with multiple stakeholders.
• A passion for developing others through coaching and mentoring

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be: 

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change 
• Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community. 
• Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.

Youre always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.  

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time