Implementation Consultant

• Applications are considered on a rolling basis
• Melbourne
• Hybrid

Job Description

About the Job

At TimeEdit we believe in context over controlyoull get the clarity and support you need then the freedom to run with it.

Our Academic Operations Platform sits at the core of some of the worlds most forward-thinking higher education institutions helping them resolve scheduling conflicts streamline operations and improve the daily experience for both students and staff.

Backed by leading SaaS investors and with 20 years of domain expertise weve expanded from Scandinavia to the UK and APAC. Today over 200 universities and colleges trust TimeEdit to power their operations - and were just getting started.

Were now looking for a new Implementation Consultant to join our growing team in ANZ and help us bring operational clarity to more institutions across the region.

The mission
Most will agree that universities and colleges are quintessential to a well-functioning society. However with their inherent complexity in operations and immense size they are among the most difficult organisations to run efficiently. TimeEdit is on a mission to solve this by delivering the most comprehensive suite of efficient academic operations tools to the higher education sector globally. We are the fastest growing provider in the industry and are expanding rapidly with new implementations in the Australia Netherlands Belgium and the UK - to name a few. More and more universities are discovering TimeEdit to solve their academic operations needs.

The challenge
As the market is transitioning from legacy monoliths excel spreadsheets and home-grown has-beens the TimeEdit customer success team is pivotal in easing the digitisation process for our customers. This critical function is responsible for onboarding universities in the world of TimeEdit.

The role

As an Implementation Consultant within the TimeEdit customer success team you will...

Be the process and system expert advising and guiding our customers during the onboarding project

Conduct workflow conversations to advise optimal structure and workflow for each customer

Be responsible for the technical set-up and configuration of TimeEdit throughout the customer onboarding

Train and educate customers on how to effectively utilise TimeEdit to receive maximum value from the product

Surface implementation and onboarding blockers and trends to improve overall set-up and onboarding experience

Be a product expert and understand how different tailored TimeEdit set-ups and workflows serve different purposes and demands

Serve as a trusted advisor and represent the voice of the customer to inform our sales process and product roadmap