Claims Associate Group Claims

Are you ready to kickstart your career in life insurance claims TAL is looking for enthusiastic detail-oriented team members to join our Claims team. This is a fantastic opportunity to gain hands-on experience in claims management providing a best-in-class customer experience while learning the ins and outs of life insurance.

Youll be part of a supportive collaborative environment where no two days are the same and your contributions directly impact the people we serve. If youre keen to learn grow and make a difference this could be the perfect role for you.

We have multiple positions available across Group Claims that will be permanent full-time based in our Sydney office with flexibility to work from home 2 days per week. Comprehensive training will be provided to set you up for success!

The start date for these positions will be Thursday 8th January 2026.

In this role you will:

• Support Claims Consultants with administrative tasks on claims assessments
• Follow up on ongoing claim requirements including medical reports employer info and financial documents
• Summarise and manage claims documentation
• Draft letters to customers and manage communications on time
• Assist with claim closures data corrections and general workflow management in the claims system
• Handle inbound/outbound calls and support stakeholders including advisers trustees and fund administrators
• Contribute to process improvements and participate in team or company projects
• Maintain up-to-date knowledge of life insurance guidelines TAL processes and policies

Qualifications :

• A keen interest in life insurance and claims management
• Someone who is degree qualified or working towards the end of their studies - ideally in Finance Legal Allied Health Teaching
• Strong attention to detail and accuracy in data entry and documentation
• Excellent communication and customer service skills with empathy and professionalism
• Ability to prioritise tasks and manage time effectively in a fast-paced environment
• Willingness to learn develop and grow within the TAL Claims team
• Previous experience in financial services or a similar administrative role is a bonus but not essential

At TAL we value a positive proactive and collaborative mindset. This is your chance to start a rewarding career where youll make a real difference for customers at critical times in their lives.

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be: 

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change 
• Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community. 
• Need adjustments during the recruitment process Let our team know by getting in touch with us  here to support you.

Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time