INTERNAL APPLICANTS ONLY – Assistant Store Manager

Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.

Opportunity knocks at the Lakeshore Learning Store. Are you ready 
You dont need a background in education but a desire to learn is essential! As one of our store managers you get to develop a first-class team implement plans to maximize store sales and provide our customers with an unforgettable retail experienceall in a fast-paced fast-changing environment that demands operational expertise. Sound challenging It is. But with success comes reward. 

Providing great customer service isnt just a goalits the essence of who we are. 
Our energetic and friendly approach to exceeding each customers expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit. 

Lakeshore Learning Store managers have a knack for leading by example. 
In fact this is the glue that holds our successful retail team together. No job is too small to tackleand no team success is too small to celebrate. 

Responsibilities 

Building Talent 

• Assist management efforts to recruit and develop an engaged sales-driven team  
• Ensure team members receive consistent coaching and growth opportunities and support career pathing  
• Conduct new hire onboarding training and development sessions  
• Support/assist in performance reviews and employee feedback sessions 
• Help resolve staff conflicts and drive workplace engagement and motivation within the store 

Building Service Standards 

• Supervise daily store operations to ensure service standards are met (& surpass expectations)  
• Seek and communication customer feedback regarding school and home use of products  
• Build a unique and lasting relationship with customers  
• Assist in developing and implementing customer service programs and recognition  
• Monitor staff interactions with customers and provide feedback  

Building Revenue and Operational Excellence 

• Ability to analyze sales data inventory levels and market trends  
• Attention to detail to ensure accuracy in reporting and inventory management  
• Assist in maximizing sales and store profitability while effectively managing controllable expenses 
• Maintain visual presentation of merchandise/signage and ensure store displays are aligned with sales goals  
• Maintain company expectations regarding retail policies and procedures including store cleanliness and safety standards 
• Own development of employee schedules to ensure optimal staffing and communicate schedules effectively 
• Support sales initiatives promotional activities and the retail stores outreach programs to raise awareness and foster relationships that support Lakeshores goals  

Qualifications :

Essential Skills & Attributes

• Passion for providing excellent customer service 
• Positive and proactive approach to management and working as a team 
• Excellent communication and training skills 
• Exceptional time management and organizational skills 
• Ability to demonstrate company standards and reinforce them with the entire team 
• Strong desire to recognize and reward achievementsbig and small 
• Capacity to give regular and clear feedback to team 
• Ability to provide and receive constructive criticism 
• Capacity to multitask to meet simultaneous demands 

Requirements

• 1-year related retail management experience 
• Ability to work a flexible schedule including nights and weekends 
• Knowledge of retail POS systems 
• Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives 

Additional Information :

And here is our end of the bargain...

• Hourly Base Pay Range: $24-$25 with a quarterly bonus potential up to 20%
• Paid leave for new parents to support work/life balance and family bonding
• Comprehensive medical/dental plan for full-time employees
• 401(k) retirement plan
• Generous employee discount

At Lakeshore we know our diversity makes us stronger and when everyone feels included and valued we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers families and children we serve.

We know we couldnt do the extraordinary things were doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group Lakeshore is more than a great place to workits a great experience to be part of. Day in and day out we give everything weve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success were constantly on the lookout for people to join us. So if youre a down-to-earth professional who shares our desire for making a difference wed love to hear from you. 
 
To learn more about Lakeshore visit  Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill merit and mind-boggling talentnot based on race color creed sexual orientation gender or gender identity marital status domestic partnership status military status religion age national origin ancestry alienage AIDS or AIDS-related complex status genetic information predisposition or carrier status status as a victim of domestic violence physical or mental disability or any other characteristic protected by applicable law. If things arent equal we all lose.

To learn about how we collect and use Applicant information please visit our Employee/Applicant Privacy Policy.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. 

Remote Work :

No

Employment Type :

Full-time