Vendor Performance Manager, GREF Internal Services

The Global Real Estate and Facilities (GREF) organization is seeking an experienced and strategic leader to manage and optimize our comprehensive Vendor Performance Program. This critical role will drive excellence in vendor management through data-driven performance measurement analytics and relationship management across GREFs global vendor portfolio. The program encompasses key performance indicators (KPIs) business reviews rebates/penalties/incentives and vendor satisfaction measurement to ensure world-class service delivery.

Key job responsibilities
- Lead and evolve GREFs Vendor Performance Program strategy ensuring alignment with organizational objectives and customer obsession principles
- Oversee the development implementation and monitoring of vendor KPIs working closely with business partners to define meaningful metrics that drive desired outcomes
- Manage quarterly/annual business review processes ensuring data-driven evaluation of vendor performance and identification of improvement opportunities
- Drive the rebates penalties and incentives (RP&I) workstream including contract compliance collection processes and financial impact tracking
- Own the vendor satisfaction survey program analyzing feedback data to generate actionable insights for service enhancement
- Develop and maintain standard operating procedures toolkits and best practices for vendor performance management
- Partner with GREF Contracts Finance and business stakeholders to ensure contract terms support performance requirements
- Build and maintain strong relationships with key vendors and internal partners to drive continuous improvement
- Lead change management and communication strategies for program updates and enhancements

- Experience reviewing and analyzing performance metrics to identify areas of opportunity that will drive performance improvement
- Experience leading cross-functional projects and managing large complicated programs
- Experience building strategic relationships with stakeholders including communicating and collaborating across teams and functions
- Bachelors degree in business economics engineering analytics mathematics statistics information technology or equivalent or Bachelors degree and 2 years of finance or a related analytical field experience
- Experience leading process improvement systems development and project management
- 7 years of experience in vendor/supplier performance management preferably in a global corporate environment
- Experience with vendor management tools and systems

- Experience in facilities management
- MBA or Advanced degree
- Six-Sigma or equivalent certification
- Experience leading global teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119300/year in our lowest geographic market up to $192800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.