Role Overview:
Reporting to the Senior Manager of Retail The Retail General Manager is responsible for overseeing all aspects of store operations to ensure profitability operational excellence and an exceptional customer experience. This role provides leadership to store management and staff drives sales performance manages budgets and ensures compliance with company policies and standards.
Responsibilities:
Operations & Performance
Identifies creates and manages the execution of all store business plans that drive performance results and maximizes business opportunities.
Oversee daily store operations to ensure efficiency safety and compliance with company policies.
Drive sales growth by analyzing performance metrics and implementing strategic initiatives.
Manage inventory levels shrink prevention and loss control measures.
Create store schedule always ensuring adequate floor coverage and meet payroll budget.
Ensure visual merchandising standards are consistently met.
Ensure cash handling and register procedures are maintained and executed accurately at all times.
Leadership & Team Management
Represents the brand and ensures team members are embodying brand spirit in all interactions with customers and peers.
Recruit train coach develop store management and staff and take corrective action when needed.
Monitors and sets daily weekly and monthly sales goals of each team member and provides regular feedback coaching and counseling on performance.
Foster a positive inclusive and high-performance work culture.
Manage scheduling and labor costs to meet business needs.
Builds and maintains good communication with corporate team members.
Customer Experience
Proven ability to plan and execute in-store events while leveraging networking opportunities to build strong community connections and a loyal clientele.
Builds customer loyalty through in store experience.
Ensure outstanding customer service at all times and resolve escalated customer issues.
Implement strategies to improve customer satisfaction and loyalty.
Financial Management
Develop and manage store budgets and forecasts.
Monitor daily expenses and manage budgets to ensure financial targets are met while controlling costs
Strong ability to read analyze and interpret financial reports while effectively managing budgets to drive profitability.
Skills & Qualifications:
Minimum of 5 years of retail management experience including multi-department or high-volume operations.
Proven track record of driving sales growing business and managing budgets.
Strong leadership communication and organizational skills.
Strong business acumen and experience in building client relationships.
Experience leading aflagship retail environment with demonstrated ability to operate confidently under high visibility executive oversight andleadership presence under pressure.
Ability to lead through change with flexibility resilience and a consistently positive attitude that motivates teams and maintains operational stability.
Ability to work flexible hours including evenings weekends and holidays