0923 (TEX18) Director of Security and Public Safety War Memorial & Performing Arts Center

Overview: The Director of Security and Public Safety is a strategic leader responsible for the comprehensive oversight and administration of security operations for a prestigious world-class performing arts center. This role requires a visionary approach to security management ensuring the safety and security of the campus through innovative solutions and strategic partnerships. Position requires a demonstrated work ethic and a significant level of professionalism trust discretion and integrity. The Director will engage with a diverse array of stakeholders including the public arts organizations tenants staff trustees outside contract partners and city departments.

*Please read all information thoroughly before applying*

Key Responsibilities:

• Strategic Security Leadership: Develop and implement a forward-thinking security strategy for all buildings grounds and events. Lead a diverse workforce including Permanent Civil Service Temporary Exempt Part-Time/As-Needed and Contract staff.
• Risk Management and Emergency Preparedness: Design and enforce advanced safety protocols and emergency procedures. Lead comprehensive risk assessments investigations and incident resolution initiatives.
• Stakeholder Collaboration: Act as the principal liaison for public agencies dignitaries board members and private security details. Build and maintain strategic relationships with key external partners including SFPD SFFD and Veterans Affairs.
• Operational Excellence: Ensure the operational readiness of security personnel oversee scheduling and manage the security divisions budget. Develop and enforce robust safety and security policies and procedures.
• Talent Management: Supervise evaluate and develop security staff. Implement standard operating procedures and training programs. Together with Human Resources address employee relations and labor management issues with strategic insight.
• Innovative Project Management: Lead and oversee critical projects such as integrated radio communication systems campus-wide video monitoring emergency response systems and advanced patron screening technology.

Impact on Operations:

• Operational Continuity: Ensure seamless operations by maintaining a secure environment allowing performances and events to proceed without disruption.
• Enhanced Safety: Implement proactive measures to mitigate risks enhancing the safety and well-being of patrons staff and performers.
• Crisis Management: Provide strategic leadership during emergencies ensuring swift and effective responses that minimize operational impact.
• Reputation Management: Uphold the campuss reputation by ensuring high standards of security fostering trust and confidence among stakeholders and staff.
• Efficiency and Productivity: Optimize security operations to support overall campus efficiency contributing to a positive and productive environment.

Crisis Management:

• Emergency Response Leadership: Act as the Incident Commander during emergencies coordinating with internal and external stakeholders to ensure a unified and effective response.
• Crisis Communication: Develop and implement crisis communication plans to ensure timely and accurate information dissemination to all stakeholders including staff patrons and media.
• Training and Drills: Conduct regular emergency response drills and training sessions for security personnel and other staff to ensure preparedness for various crisis scenarios.
• Resource Coordination: Mobilize and coordinate resources including personnel equipment and external support to manage and mitigate the impact of crises.
• Post-Incident Analysis: Lead post-incident reviews to evaluate the effectiveness of the response identify areas for improvement and implement corrective actions.
• Business Continuity Planning: Develop and maintain business continuity plans to ensure the campus can quickly resume normal operations following a crisis.

Financial and Budget Acumen:

• Strategic Financial Planning: Develop and manage the security divisions budget ensuring alignment with organizational goals and financial constraints.
• Cost Management: Implement cost-effective measures and strategies to optimize resource allocation and reduce operational expenses without compromising security standards.
• Financial Analysis: Conduct detailed financial analyses to forecast budgetary needs identify cost-saving opportunities and ensure efficient use of funds.
• Reporting and Compliance: Prepare comprehensive financial reports and ensure compliance with all relevant financial regulations and policies.
• Vendor and Contract Management: Oversee contracts with external vendors ensuring cost-effective and high-quality service delivery.

Unique Aspects of the Role:

• World Class Performing Arts Center: Operate within a renowned performing arts campus with a rich history and cultural heritage.
• Strategic Leadership: Lead a multifaceted team of security professionals and collaborate with a wide array of stakeholders.
• High-Profile Interaction: Engage with public agencies dignitaries and high-profile patrons ensuring seamless security operations.
• Innovative Initiatives: Drive the implementation of state-of-the-art security projects and technologies.
  • Integrate radio communications to improve coordination across security staff ushers external staff and licensee companies.
  • Install Comprehensive campus-wide video monitoring system (security cameras).
  • Implement Campus-wide emergency response system.
  • Evolv Patron Screening System Implementation. 
  • Update comprehensive Standard Operating Procedures.
  • Fully implement and integrate Power DMS System.

Qualifications :

Minimum Qualifications

These minimum qualifications establish the education training experience special skills and/or license(s) which are required for employment in the classification. May include additional duties as assigned.

• Education: Possession of a baccalaureate degree from an accredited college or university; AND
• Experience: A minimum of five years of professional security management experience.  Experience in residential security cannot be used to qualify.
• Education Substitution: Additional experience may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/forty-five (45) quarter units.
• Experience Substitution: Possession of a Juris Doctorate (J.D.) or masters degree may substitute for one (1) year of the required professional experience.
• Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

License and Certification:

• Valid California drivers license.

Physical Requirements:

• Agility and Stamina: Ability to enforce security regulations and apprehend individuals involved in acts of vandalism or seeking illegal entry.
• Mobility: Ability to stand (up to 75% of shift) walk (up to 75%) climb stairs (up to 25%) bend and twist (up to 25%) and briskly jog during emergencies (5%).
• Strength: Ability to twist push pull or lift at least 50 lbs.
• Emergency Response: Capability to perform strenuous physical activities related to responding to emergencies or alarms such as building evacuations during fires and assisting injured persons.

Working Conditions:

• Consistent reliable and predictable on-site presence. Availability for evening and weekend events as well as emergency response outside regular hours.

Additional Information :

Desirable Qualifications:

• Performing Arts Sports or Entertainment Venue Experience: Previous supervisory experience working in a large Performing Arts Sports or Entertainment Facility
• Supervisory Experience: A minimum of 5 years supervisory experience managing greater than 2 Direct Reports.
• Advanced Education: Juris Doctorate (J.D.) or masters degree.
• Extensive Management Experience: 5 years of complex employee management experience.
• Public Policy Expertise: Two years of senior-level public policy experience.
• Union Relations: Experience managing unionized employees and navigating complex labor relations.
• Technical Proficiency: Experience with Evolv or comparable patron screening systems. Advanced proficiency with Microsoft Excel. Proficiency using Word and PowerPoint. Successful completion of the 40-hour P.O.S.T. certified course in Penal Code Section 832 Arrest & Control
• Financial Acumen: Extensive experience in budget management financial analysis and cost projections.
• Public Relations: Proven ability to present information to boards trustees and high-profile patrons.

Verification of Education and Experience:

• Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.
• Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required information on how to verify education requirements including verifying foreign education credits or degree equivalency can be found at Falsifying ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

What else should I know about the Selection Process

• After application submission candidates deemed to meet minimum qualifications must successfully complete all subsequent steps to advance in the selection process which includes but may not be limited to the following:
• • Supplemental Information Questionnaire
  • Microsoft Teams Panel Interview
  • In-Person Panel Interview
  • Meet & Greet with Direct Reports
  • Final Interview with Managing Director
  • Fingerprinting and Background Check
  • Medical Exam
  • Reference Checking Process

Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement including requirements time periods and other particulars except when superseded by federal state or local laws rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Where and How to Apply: 
All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit  begin your application process.

Applications must be filled out thoroughly and completely. Please do not state See Resume on the application. Resumes cannot be a substitute for the Application.  Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue 4th Floor and at the City Career Center at City Hall 1 Dr. Carlton B. Goodlett Place Room 110.

Ensure your application information is accurate as changes may not be possible after submission. Your first and last name must match your legal ID for verification and preferred names can be included in parentheses. Use your personal email address not a shared or work email to avoid unfixable issues.

Applicants will receive a confirmation email from  that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions you may contact Kate Gagnier at

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time