Spanish Bilingual Customer Service Associate Locations KS MI OK

Department Overview

• Start Dates: Monday January 26 2026
• Paid Training:Monday-Friday 8:00AM-4:45PM Central Time 7 weeks.
• Department/Work Hours: The Claims Contact Center operates 24/7/365. Shifts are non-traditional with varying start timesearly mornings or late eveningsand include weekends and holidays.

• Starting Pay: $17.76$20.12 per hour based on geographic location and experience.
• Bilingual Pay Differential: Earn an additional 10% for Spanish language skills upon successful completion of both verbal and reading assessments.

• Work Location: This is a fully remote position. Preferred applicants reside within 50 miles of one of the following office locations to remain eligible for future promotional opportunities:
  • 5665 North Kraft Lake Drive Caledonia MI 49316
  • 10200 Abilities Way Kansas City KS 66111
  • 7340 W. Memorial Road Oklahoma City OK 73142

Applicants who live outside 50-miles will still be considered if they reside in the state of Michigan Kansas or Oklahoma.

A dedicated workspace free of noise and distractions along with a stable internet connection is required.

A Day in the Life of a Claims Customer Service Associate

As a valued member of a diverse and collaborative team you play a key role in supporting our customers when they need us most.

• Youre the first voice they hear assisting with a wide range of situations from auto and home claims to motorhome incidents and roadside assistance.
• Working remotely youll take inbound calls from the comfort of your home with access to a variety of shift options.
• You guide customers through the claims process setting clear expectations and helping them feel at ease.
• Accuracy and attention to detail are essential and youll be fully trained to document each interaction with care.
• Youre part of a supportive team environment where collaboration and encouragement are part of the daily routine led by a dedicated supervisor.

Essential Job Functions

• Responds to inbound telephone inquiries in a Claims Contact Center.
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents insureds and third parties.
• Provide customers with an explanation of the claim process.
• May authorize services such as road side assistance and rental cars.
• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
• Ensures all customer interactions are clearly and accurately documented in the claim file.
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.

Key Qualifications

• Strong verbal communication and active listening skills
• Proficient in both written and spoken English
• Fluent in both spoken and written Spanish
• Takes personal accountability for actions and outcomes
• Adaptable to a fast-paced dynamic work environment

Experience & Skills

• Technically proficient with the ability to navigate multiple systems and windows simultaneously
• Typing speed of at least30 WPMwith90% accuracy
• Customer service experienceis highly preferred
• Remote contact center experienceis a plus but not required

Education Requirements

• High School Diploma or equivalent required

Physical Actions & Environment

This role whether performed virtually or in an office setting operates in an open office working environment which will include normal and customary distractions noise and interruptions.

• Sits or stands for extended periods of time up to a full work shift.
• Occasionally reaches overhead and below the knees including bending twisting pulling and stooping.
• Occasionally moves lifts carries and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to interprets and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information.
• Visually locates material resources and other objects.
• Ability to operate a computer for extended periods of time up to a full work shift.
• Physical dexterity sufficient to use hands arms and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.