Manager, da Vinci Customer Learning & Development

Primary Function of Position:

The Manager Customer Learning & Development (CLD) will lead a team responsible for all phases of analysis design development implementation and evaluation (ADDIE) of learning programs and deliverables. Management responsibilities will focus on creating a shared vision aligned with the broader CL&D team partnering with cross-functional teams and stakeholders to execute on project initiatives building relationships that lead to successful CLD and cross-departmental efforts and developing employees.

Roles and Responsibilities:

• Set quarterly and yearly goals in support of corporate objectives
• Drive execution of all learning strategies projects and goals

• Forecast resource and budget needs to accomplish company and departmental goals
• Hire develop and manage learning content and experience designers
• Partner with leadership and cross-functional teams to research design and validate scalable learning strategies that optimize learning experience and outcomes 
• Partner with stakeholders to establish execute and report against shared goals and roadmap execution
• Lead complex cross-functional projects by developing comprehensive plans coordinating multiple workstreams and driving seamless execution with limited supervision 
• Work with regulatory and quality teams to ensure training materials and curricula meet compliance guidelines
• Intake and prioritize training requests and assign resources
• Analyze workflows to determine efficacy and opportunities for process improvements
• Develop and foster needs/gap analysis to assess and prioritize opportunities
• Ensure learning content meets quality guidelines and is structured and presented for the optimal learner experience
• Oversee and supplement any aspect of the overall learning design development and delivery as needed

Qualifications :

Skill / Job Requirements

• Minimum 3 years of management team leadership or equivalent experience is required
• 5 years instructional design / corporate training experience preferably in a regulated industry
• Experience designing and developing eLearning instructor-led training assessments and blended learning solutions 
• Delivery of training in a professional or classroom setting 
• 1-2 years of experience in biotech or medical device organization preferred
• Education Background
  • Curriculum Development or Instructional Design/Technology degree preferred
  • Education degree acceptable
  • College degree required
• Excellent written and interpersonal communication skills
• Experience with the following is required:
  • Leading a team of instructional designers or educators or equivalent corporate training professionals
  • Working with SMEs and stakeholders in a cross departmental and team environment
  • Managing content translation for a global audience
  • Utilizing a Learning Management System (LMS)
  • Providing structured and constructive feedback to team members and redirecting team members if necessary
• Experience with the following is preferred:
  • Developing & implementing advanced modalities (mobile learning AR/VR etc.)
  • Evaluating training effectiveness and/or learner journeys
  • Multimedia capture and editing (audio photo and/or video)
• Software Proficiency
  • Articulate Storyline and Rise
  • MS Office (Word PowerPoint Excel SharePoint)
  • Smartsheet (or equivalent project management tool)

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside or plan to reside in Alabama Arkansas Delaware Florida Indiana Iowa Louisiana Maryland Mississippi Missouri Oklahoma Pennsylvania South Carolina or Tennessee.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target compensation ranges are listed.

Remote Work :

No

Employment Type :

Full-time