Spa Receptionist

Join us as a Spa Receptionist at 45 Park Lane recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024 & 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected in our values of passion personality respect working together and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Receptionist at45 Park Lane you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our award-winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.

What youll do

As a Spa Receptionist at45 Park Lane you will be the first point of contact for our guests seeking relaxation wellness and exceptional care. You will ensure each visit begins and ends with a warm professional interaction that reflects our commitment to five-star this role you will:

• Manage spa appointments throughout the day including scheduling modifying and confirming bookings with accuracy and care.

• Provide a gracious welcome and fond farewell ensuring guests feel valued from the moment they arrive.

• Carry out spa show rounds introducing guests to the spa environment explaining services and promoting treatments that best meet their needs.

• Follow opening and closing procedures including system shutdown daily financial balancing and accurate cashing up.

• Fulfil special requests from guests such as pairing them with their preferred therapist adjusting treatment sequences to suit medical needs or arranging personalised touches for special occasions.

• Liaise with the spa team to ensure smooth service delivery making sure guest information is communicated clearly and respectfully.

Your attention to detail and intuitive understanding of guest needs will help create an experience that is seamless restorative and truly memorable.

What youll bring

Essential Skills and Experience

• Previous experience in a spa or luxury hospitality reception role.

• Proficiency in a spa booking system (e.g. Premier Spa Zenoti MindBody or similar).

• Excellent communication and organisational skills.

• Ability to remain calm polite and professional under pressure particularly during peak periods.

• Strong sense of discretion sensitivity and service when handling guest needs.

• Fluent in English both spoken and written for confident communication with guests and colleagues.