Front Of House Receptionist

Front Of House Receptionist

Role Overview

The Front of House Receptionist will be the face of building bringing experience from a 5-star service background (hotels corporate or airlines). The ideal candidate will demonstrate best-in-class hosting skills consistently exceeding expectations to deliver a premium experience for all guests clients and VIPs visiting the customer suite.

This role is crucial in creating a welcoming polished and professional environment ensuring seamless service and memorable guest interactions. The successful candidate will exude confidence discretion and professionalism while thriving in high-pressure fast-paced environments.

Key Responsibilities

Visitor & Guest Experience

• Greet and welcome guests warmly ensuring a first-class experience for every visitor.
• Managing VIP arrivals and departures ensuring seamless and personalised service.
• Arrange taxis for guests when required.

Meeting Room Management

• Manage meeting room bookings ensuring supplies are stocked and the space is prepared.
• Setting up audio visual equipment and furniture in meeting rooms when needed.

Operational Support

• Maintain a professional and immaculate reception area and customer suite.
• Conduct daily inspections of the suites to ensure cleanliness functionality and adherence to brand standards.
• Exceptional time management skills.
• Excellent communication skills both written and verbal with the ability to engage professionally at all levels.
• Impeccable personal presentation and a confident welcoming demeanour.
• Strong organisation and multitasking skills with acute attention to detail.
• Handling guest concerns with professionalism problem-solving.

Skills & Attributes

• Friendly professional and customer-focused with excellent interpersonal skills.
• Highly organisedwith great attention to detail.
• Ability to multitask and manage priorities effectively.
• Proactive and hands-on approach to problem-solving.
• Communicating clearly with other teams.

Security

• Sign in visitors issue access passes to contractors
• Sweep the entire floor in the event of an emergency evacuation.
• Assist in emergency situation i.e. fire evacuation and ensure all common areas and fire exits are kept clear at all times.
• To manage any calls and emails to the front of house.

Ability to commute

• London: reliably commute (required)

Experience:

• Corporate: 2 years (required)
• Administrative: 2 years (required)
• Prior experience in luxury hospitality corporate FOH or Vip client facing role (required)
• A SIA license (preferred but not essential as training can be provided)

Work authorisation:

• United Kingdom (required)

Hours Of Work

1 person Monday to Friday 40 hours a week

Payrate: 14.00 per hour.

Location

W1S 4DZ