Regional Head of CRM
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
05-11-2025
Vacancies:
1 Vacancy
Job Summary
Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel not just to build a Cashback platform but to reimagine how brands and consumers connect. As former advertisers they understood the limitations of traditional marketing and saw an opportunity to deliver more value on both sides. That idea quickly turned into action and the first prototype was built over a weekend with the other co-founders. Today ShopBack serves over 50 million users across 13 markets partners with 20000 merchants and powers over half a million transactions daily. Were building The Worlds Most Rewarding Way to Shop and looking for bold driven individuals to join us.
The Role
Were looking for a Regional Head of CRM to own how we engage retain and grow our user base at scale. Youll lead the vision and execution of data-driven lifecycle marketing shaping personalized experiences for millions of users while delivering measurable impact for our partners.
You Adventure Ahead
- Lead the regional CRM team fostering a culture of innovation collaboration and high performance.
- Define and lead ShopBacks regional CRM and audience strategy creating impactful campaigns that boost user engagement and merchant discovery.
- Build smart segmentation and personalization that drives engagement and revenue.
- Partner with Product Data and Merchant team to bring big ideas to life through optimizing data infrastructure that powers precise customer targeting and to build core features that maximize user engagement.
- Experiment optimize and scale across email push in-app and new channels; enhance the current CRM architecture with automation and personalization capabilities..
Essentials to Succeed
- 8 years of experience in CRM lifecycle marketing or audience strategy (e-commerce/fintech a plus)
- Strong leadership and people management skills with experience in managing teams across diverse geographies.
- Strong analytical and technical skills with CRM tools and data platforms; CRM platforms (e.g. Oracle Responsys Salesforce Marketing Cloud).
- A builder with both strategic vision and hands-on execution abilities.
- Familiarity with consumer behavior models (e.g. customer lifetime value retention churn prediction) and leveraging them to optimize CRM initiatives.
- Strong communication skills to effectively manage relationships with stakeholders and external platform partners.
- Comfortable operating in an ambiguous environment while maintaining focus on achieving aggressive targets.
- Passion for creating rewarding customer journeys that deliver business growth.
ShopBackers DNA
Grit -We tackle all challenges head-on working together to solve problems and achieve success.
Hunger- We value hard work and having relentless drive.
Speed -We move fast and have a bias for action all to deliver maximum impact.
Impact -We focus on results always aiming for the best possible outcomes and timelines.
Growth -We embrace a growth mindset constantly striving to learn improve and excel in our roles.
Exclusively for ShopBackers
Career progression pathsand opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning teamon a journey to global scale.
Competitive compensationbased on your performance.
Candid open and collaborative culturewhere feedback is valued for everyone to grow and improve every day.
Work-From-Anywhere benefitto enable you to thrive personally and professionally.
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race color religion sexual orientation national origin age disability genetic information veteran status or any other protected status under applicable laws. Join our team and help us make a difference!
We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools including AI to help our team screen applications match candidates to roles generate interview notes and review assessments. These tools assist our recruiters and interviewers and they do not make final hiring decisions. If an assessment is part of your process we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully securely and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contactingemailprotected.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Director
Key Skills
- Correspondent
- Accounts Handling
- Food & Beverage
- Infection Control
- AC Maintenance
- Jboss
About Company
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