Service Delivery Coordinator
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose
The primary role of the Service Delivery Coordinator will be to provide a small number of tasks to a large set of clients. Additionally the role will support the Service Delivery Managers and Enterprise Service Delivery Managers who will provide mentoring for career pathing within the Service Delivery Management department.
Essential Functions
Complete various tasks that increase overall customer satisfaction on small to mid-size clients -- 70%
Basic reporting problem ticket tracking issue escalation client check-ins identification of new sales opportunities incident management liaison (communication only) training coordination change schedule tracking root cause analysis delivery customer voice to operations project request tracking Support strategic accounts for the Service Delivery Managers and Enterprise Service Delivery Managers - 20%
Coordinate engineering teams across Practices for completion of project work items Communicate with customer and operations management to negotiate time and effort windows Escalate to appropriate parties on critical path items at risk Update customer and internal resources on weekly engagement meetings Host meetings and substitute for SDM or ESDM when they are unavailable Work with the Director of Service Delivery on internal improvement initiatives - 10%
Assist in driving internal initiatives with Operations that enhance the overall customer experience Lead teams created to identify and improve areas that negatively impact customer satisfaction
Experience
3 to 5 years of experience
Project Management and/or analytics
Demonstrated success with leading teams on various assignments
Education
Four years of College resulting in a Bachelors Degree or equivalent
Special Knowledge Skills and Abilities
Project Management Training (PMP and/or Prince2)
Service Management Training (ITIL)
Proficiency in Microsoft Excel and Project
Demonstrated ability to interact comfortably with both technical and business-oriented professionals
Understanding of basic analysis and data analytics in Microsoft Excel
Work Environment
Typical professional office environment
Supervisory Responsibilities
No Supervisory Responsibility
Due to U.S. Government requirements applicable to foreign-owned telecommunications providers non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.
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Required Experience:
IC
Key Skills
- Forklift
- Customer Service
- Organizational skills
- Basic Math
- Dealership Experience
- Laundry
- SyteLine
- Warehouse Experience
- Dispatching
- Personal Injury Law
- Translation
- Project Coordination
About Company
OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed H ... View more
