Product Manager, Loyalty and Checkout

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Adventure is our Culture. Join a team that celebrates a lifestyle as bold as the terrain we love. At Backcountry we are rooted in adventure recognition and wellbeing on and off the mountain. We spotlight employee stories celebrate milestones and offer exclusive outdoor perks. Whether you are at HQ in a retail store or remote you will be part of a team that thrives on energy exploration and connection.

Reports to: Vice President of Product and UX
Location: Canada (Hybrid or Remote) Austin (Hybrid) or Utah (Hybrid 3 days/week onsite)

About the Role

As our Product Manager Loyalty and Checkout you will own two of the most critical areas of the business: Summit Club Backcountrys paid loyalty subscription and the full lower funnel experience including cart checkout order confirmation wishlist and post-purchase moments. This role sits at the intersection of growth customer experience and monetization and you will carry meaningful ownership from day one.

You will maximize conversion across the lower funnel while evolving Summit Club into the best loyalty program in the outdoor industry. Your work will have direct influence on revenue margin and customer lifetime value.

At six to twelve months success looks like measurable improvement in funnel conversion rates growing Summit Club membership and retention and a roadmap your cross-functional partners trust and rally behind.

What Youll Do

Summit Club Loyalty Strategy

Own the product vision roadmap and execution for Summit Club Backcountrys paid loyalty subscription.
Partner with marketing analytics and finance to grow membership improve retention and increase member lifetime value.
Define and evolve benefits experiences and mechanics that differentiate Summit Club in the market.
Integrate loyalty touchpoints across the full customer journey.

Lower Funnel Conversion & Experience

Own the cart checkout receipt wishlist and post-purchase experience.
Lead CRO initiatives across the lower funnel balancing speed clarity trust and margin.
Ship high-quality improvements iteratively in close partnership with engineering.

Data-Driven Growth & Cross-Functional Leadership

Define success metrics for loyalty and funnel initiatives and use experimentation to prioritize work.
Adjust strategy based on performance data and market signals.
Work closely with engineering design marketing merchandising analytics and operations to translate business goals into product requirements.

Required Qualifications

3-5 years of product management experience.
Experience owning checkout subscriptions loyalty or retention programs.
Demonstrated CRO and growth impact with measurable results.
Strong analytical and experimentation skills.
Ability to ship iteratively and maintain momentum through rapid release cycles.
Excellent communication skills with the ability to influence cross-functional stakeholders.
Experience with GA4 Looker SQL or similar analytics tools.

Preferred Qualifications

Hands-on experience using AI tools within product workflows pulling live context from project and documentation tools prototyping over slide-decking and automating repetitive tasks.
Background building or scaling paid membership or subscription programs.
Experience in outdoor retail or e-commerce industries.

Why Join

The people who do best here are builders. They take ownership move fast and want to see the direct impact of their work.

Direct Business Impact: Own two revenue-critical areas with direct influence on conversion margin and customer lifetime value.
AI-First Environment: Work on a team that uses AI as a genuine upgrade to quality and speed from pulling live context to spinning up prototypes to automating repetitive workflows.
Accelerated Career Path: High performers are quickly entrusted with greater responsibility new challenges and leadership opportunities across our portfolio of brands.
Competitive Benefits Canada: Comprehensive benefits including paid time off RRSP match group benefits and employee discounts across portfolio brands.
Competitive Benefits US: Comprehensive benefits including paid time off 401(k) match medical dental vision supplemental coverage and employee discounts across portfolio brands.

Interview Process

Recruiter Screen Well reach out to schedule a conversation and introduce Backcountry.
Take-Home Challenge Complete a short AI or product-building challenge so we can understand how you approach problems and execution.
Leadership Interviews Deep-dive conversations with Backcountry leadership focused on your experience product mindset and operational thinking.
In-Person Interview Wed like to meet you. Details and logistics will be arranged with your recruiter.
Reference Checks Well ask for professional references and conduct checks in parallel with final steps.
Offer We move fast for the right candidate.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial state or local laws.

We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation please contact emailprotected.

For Ontario applicants this posting is for an existing vacancy.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience: