Sales Operations Specialist

POSITION SUMMARY

We areseekinga highly motivated and detail-oriented Sales Operations Specialist toremotelysupport our sales team and enhance operational efficiency. This role requires a proactive individual with strong customer-facing and communication skills who thrives in a fast-paced environment and is passionate about solving problems and driving results.

WHAT YOULL DO:

Own tasks from initiation to completion ensuring accountability and follow-through.

• Serve as aliaison between sales customerserviceand supply chain to track customer order deliveries and backorders

• Handleescalatedcustomer inquiries and resolve conflicts including managing escalations and angry customers with empathy and professionalism

• Coordinate and project-manage large customerroll-outsby ensuring that products and materials arrive at new sites on time

• Retrieve and manage data from various systems and sources to support reporting analysis and decision-making

• Provide assistance tosales on AR collection activities and rebate inquiries

• Accurately enter allproductdetails and data into external distributor portals

• Maintain RFP/RFQ content repository and collaborate with internal resources (i.e. Regulatory Product Management etc.) toassistin RFP/RFQ completion

• Assistinorganizing and tracking customer training sessions and product launches

• Maintaindistributor policy manualand track annual renewals of Diversey programs

• Assistsellers in ordering labelsand samples

• Respond to distributor inquiries for existing or customer-specific price quotes

• Complete the set-up process for new distributors and field questions from companies interested in becoming distributors

• Provide general sales support to distributor channel partners and Diversey sellers

• Participate in team meetings and contribute to continuous improvement initiatives

WHAT YOULL BRING:

• PreferredBachelorsdegreewith2 yearsin asalesoperations or customer support role.

• Excellent written and verbal communication skills.

• Proven customer-facing experience with a strong ability to manage difficult conversations and resolve conflicts.

• Strong organizational skills with the ability to multitask and prioritize effectively.

• High attention to detail and accuracy.

• Demonstrate problem-solving capabilities and analytical thinking.

• Ability to take ownership and drive tasks to completion.

• Proficiencyin Microsoft Excel and other business software

• Working knowledge of SAP Salesforce (SFDC) and Tableau

• A collaborative team player with a positive attitude and willingness to learn.

• Experience ina salesoperations or customer supportrole.

• Familiarity with sales performance metrics and reporting.

WHAT WE OFFER:

• Comprehensive benefits package including medical dental and vision available from day one
• 401(k) with matching
• Learning and development opportunities
• Robust company culture

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