Employment Type:

Full time

Shift:

Day Shift

Description:

POSITION PURPOSE:
Responsible for performing all processes related to Home Medical Equipment (HME) referrals including obtaining all necessary patient and prescription information verification of insurance benefits ensuring receipt of required documentation entry of patient information and order information into the Brightree system communication of delivery/pickup arrangements and financial responsibility as well as other general office duties as assigned. Responds to Home Medical Equipment customer inquiries/concerns and performs research and follow-up in a timely professional manner.

SCOPE OF SERVICE:
Clients families third party payers physicians referral sources community and hospital staff.

ESSENTIAL FUNCTIONS:
to the principles of caring and expected behaviors outlined in MercyOne Medical Centers Model of Caring and Trinity Healths Code of Conduct fostering a climate where all customers are treated in a manner consistent with MercyOne Medical Centers Mission and Values.
a working knowledge of applicable Federal State and local laws and regulations Trinity Healths Organizational Integrity Program Standards of Conduct as well as other policies and procedures to ensure adherence in a manner that reflects honest ethical and professional behavior.
other duties consistent with purpose of job as directed.
and processes inquiries and referrals from internal and external sources for products/services provided by MercyOne Clinton Home Medical Equipment utilizing appropriate policies guidelines and standards.
pricing information confirms medical criteria for equipment and investigates other equipment and supply needs with the referral source.
reimbursement procedures related to HME such as insurance verification obtaining physician orders and necessary documentation a timely and accurate manner.
all information is complete and accurate. Generates and enters order information into Brightree.
compliance with regulatory bodies such as CMS The Joint Commission and others.
and responds to questions/concerns from customers and/or referral sources related to HME equipment.
MercyOne Clinton Home Medical Equipment management to meet targeted operational benchmarks and quality indicators.
in orienting educating and mentoring staff as necessary and requested.
verbal and written communication skills.
to work with people in a professional positive manner and positively promote Home Medical Equipment. Excellent interpersonal skills.
computer skills.
to work and make decisions and problem solve independently.
to the needs of internal/external customers and promotes customer satisfaction.
to the MercyOne Clinton Medical Center Citizenship Standards and Service Excellence Standards.
to perform effectively under stressful situations with frequent interruptions to meet deadlines in a timely manner and with accuracy.
to organize prioritize and function in a fast-paced environment.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS:
an 8-hour shift may sit 7 hours stand/walk ½ hour each.
occasional bending stooping reaching pushing and pulling.
of hands for simple and firm grasping fine manipulation and repetitive motion work (typing data entry).
be able to hear speech speak and see at near visual acuity level.
to maintain high level of concentration with many interruptions and attain expected deadlines.
require some lifting/carrying objects weighing up to 70 pounds.

MINIMUM EDUCATION LICENSURE CERTIFICATION AND EXPERIENCE REQUIRED:
school or equivalent graduate.
2.1-2 years experience in a customer service and/or office area preferred.
background in home medical equipment or another related medical/health field.
background/experience in medical equipment HME reimbursement/coverage and regulatory standards.
terminology background preferred.

Description:

At MercyOne health care is more than just a doctors visit or a place to go when youre in need of medical attention. Our Mission is based on improving the health of our communities that means not only when you are sick but keeping you well.

Join the MercyOne Family! We are looking to hire a Customer Service Tech Home Medical Equipment.

As a Customer Service Tech - HME at MercyOne you will performduties related to delivery set up installation and/or fitting of home medical equipment. Ensures equipment is appropriate and safe for home use by the client/caregiver and instructs on use of equipment following manufacturers guidelines regulatory standards and homecare policies/procedures. Assures that the proper documentation is obtained from the client and paperwork is completed in a timely and accurate manner. Must demonstrate the characteristics of excellence in customer service to positively promote homecare to all customers.

• Performs all duties related to delivery set up installation and/or fitting of home medical equipment.

• Works independently making service and delivery calls if needed and performs repairs as required.

• Ensures equipment is appropriate and safe for use by the client/caregiver and instructs on use of the equipment following guidelines regulatory standards andpolicies/procedures.

• Ensures that the client/caregiver understand and can demonstrate the instructions given.

• Prepares all equipment/supplies for delivery and ensures it is in proper working order. Schedules deliveries in a cost effective and efficient manner.

• Communicates to client all pertinent company services and billing information in accordance with policies/procedures and ensures the clients understanding of such.

Employment Type:

Full time

Shift:

Day Shift. On call weekly every 3 weeks (including weekends and holidays)

General Requirements:

• Minimum of 1-2 years of prior customer service experience required.

• Minimum of 1-2 years of delivery/driver experience required.

• Knowledgeable on DOT regulations for the states being served and/or apply adaptive devices.

• Must have a valid drivers license and proof of insurance must be submitted and will be maintained throughout employment.

• Must have a general working knowledge of computers and department specific software.

• Within the first year of employment must complete all assigned training and orientation and can demonstrate competency within each area.

• Previous experience and knowledge in Home Safety Fire and Electrical Hazards preferred.

Education:

• Must have high school diploma or equivalent.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

VisitMercyOne Careersto learn more about the benefits culture and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.