In this role you will:- Partner with sales teams to define clear and achievable briefing objectives that align with sales goals and customer needs- Curate briefing agendas that address customer challenges showcase the full value of the Apple platform and build advocacy for Apple- Collaborate with speakers to tailor content and demos based on the briefing objectives and the customers relationship with Apple- Manage speaker preparation including providing context facilitating rehearsals and ensuring role clarity for all Apple participants- Coordinate the development of brief documents for Apple executives to give them background context for briefings they attend- Collaboratively partner with cross-functional teams like catering facilities and security to create a high-touch executive engagement- Own the orchestration of internal and external participants and partners to ensure a seamless experience- Serve as the primary host and guide for customers and partners throughout their EBC journey- Present key content and facilitate groups of 5 to 50 participants synthesizing and adapting real-time to ensure a briefing achieves its goals and resonates with the customer - Deliver a customer experience that is uniquely Apple with sharp attention to detail- Capture end-of-day feedback and share with the account team and sales leadership to drive follow-up and measurable outcomes- Demonstrate cultural sensitivity and awareness in all customer and partner interactions- Identify the content and experiences that resonate with customers and maintain feedback loop to inform future briefings - Stay up-to-date on the latest briefing center innovations and maintain technical savvy to address in-the-moment issues with AV Apple devices and collaboration tools
- 8 years of experience in executive relationship management executive engagement high-touch customer environments or equivalent
- Proven ability to present to and facilitate strategic discussions with C-Suite leaders
- Proven ability to manage multiple partners and coordinate cross-functional teams
- Exceptional communication and interpersonal skills with experience collaborating with senior executives
- Strong project management capabilities with attention to detail and ability to manage competing priorities
- Experience with hospitality excellence and customer experience optimization
- Cultural awareness and sensitivity when working with diverse international audiences
- Experience using desktop and AV solutions
- Experience in executive briefing centers corporate events or B2B customer success environments
- Experience managing executive-level communications and briefing materials
- Familiarity with Apples products services and culture
- Bachelors degree or equivalent experience
In this role you will:- Partner with sales teams to define clear and achievable briefing objectives that align with sales goals and customer needs- Curate briefing agendas that address customer challenges showcase the full value of the Apple platform and build advocacy for Apple- Collaborate with...
In this role you will:- Partner with sales teams to define clear and achievable briefing objectives that align with sales goals and customer needs- Curate briefing agendas that address customer challenges showcase the full value of the Apple platform and build advocacy for Apple- Collaborate with speakers to tailor content and demos based on the briefing objectives and the customers relationship with Apple- Manage speaker preparation including providing context facilitating rehearsals and ensuring role clarity for all Apple participants- Coordinate the development of brief documents for Apple executives to give them background context for briefings they attend- Collaboratively partner with cross-functional teams like catering facilities and security to create a high-touch executive engagement- Own the orchestration of internal and external participants and partners to ensure a seamless experience- Serve as the primary host and guide for customers and partners throughout their EBC journey- Present key content and facilitate groups of 5 to 50 participants synthesizing and adapting real-time to ensure a briefing achieves its goals and resonates with the customer - Deliver a customer experience that is uniquely Apple with sharp attention to detail- Capture end-of-day feedback and share with the account team and sales leadership to drive follow-up and measurable outcomes- Demonstrate cultural sensitivity and awareness in all customer and partner interactions- Identify the content and experiences that resonate with customers and maintain feedback loop to inform future briefings - Stay up-to-date on the latest briefing center innovations and maintain technical savvy to address in-the-moment issues with AV Apple devices and collaboration tools
- 8 years of experience in executive relationship management executive engagement high-touch customer environments or equivalent
- Proven ability to present to and facilitate strategic discussions with C-Suite leaders
- Proven ability to manage multiple partners and coordinate cross-functional teams
- Exceptional communication and interpersonal skills with experience collaborating with senior executives
- Strong project management capabilities with attention to detail and ability to manage competing priorities
- Experience with hospitality excellence and customer experience optimization
- Cultural awareness and sensitivity when working with diverse international audiences
- Experience using desktop and AV solutions
- Experience in executive briefing centers corporate events or B2B customer success environments
- Experience managing executive-level communications and briefing materials
- Familiarity with Apples products services and culture
- Bachelors degree or equivalent experience
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